Jessica's profile
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Sunday, September 1st, 2024 8:08 AM

Closed

Solved

Unable to edit posts or save conversations

Several users on the poll board have had problems when trying to edit posts. 

When I try to save edits I get this message: Failed to update comment. Please try again.

When trying to post an idea, a user saw this message: Failed to save the post! Please try again.

https://community-imdb.sprinklr.com/conversations/imdb-poll/failed-to-save-conversation/66d3aba2c8ed4462e9a1983a

728 Messages

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8.1K Points

2 months ago

Me too. Twice now.

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8.1K Points

Again, when I tried to edit the above to say "while editing replies".

Employee

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2 months ago

@Jessica / @NYVKE  Thanks for the problem report.  We have a ticket open with Sprinklr on this.  

It appears the edits are going through despite the error, so if you hit "Back" on your browser and reload the page, you may find the edit has been applied. 

Champion

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@Col_Needham​ 

Thanks.

It appears the edits are going through despite the error, so if you hit "Back" on your browser and reload the page, you may find the edit has been applied. 


That does not seem to work for me.

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@Jessica​ 

ditto.

Employee

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@Jessica​ / @NYVKE Thanks for clarifying and sorry for the inconvenience. 

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It appears the edits are going through despite the error, so if you hit "Back" on your browser and reload the page, you may find the edit has been applied. 


I tried this again and I was able to update my post.

Employee

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72 Messages

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770 Points

2 months ago

Hello @Jessica,

Thank you for reporting this! Please attach screenshots of the error messages and we'll make sure to pass them along to the tech team in charge.

Employee

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2 months ago

Hi @Jessica -

Sprinklr support confirmed that these issues should now be resolved.  Let us know if you experience any further issues!

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@Michelle​ 

This is a reply to Michelle.

Edited: This is an attempt to edit a reply to Michelle.

Subsequent Edit: This is to confirm that the issue appears to be resolved 😂

(edited)

Employee

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Thanks for testing @NYVKE​!

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@Michelle​ 😀

Unrelated problem, but some of my posts keep getting marked Private. 

Maybe has a link to Wiki Wiki or U tube or displays some Image 

Can I edit the post to make it Not-Private??

Remove the link / image : still marked Private.

Maybe has more to read??

How about I could just DELETE it??

 I can not delete this post now

.

(edited)

Employee

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Hi @Jessica​ -

Thanks for all these examples, none of these posts should have been flagged.  I have now made them all public and have engaged the Sprinklr tech team to investigate.

Employee

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Hi @ACT_1​ -

Can you post the Sprinklr links to some of the specific instances (threads.comments/replies) that you observed to be flagged as "Private"?

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@Michelle​ 😁

Do the Members I reply to (@name) get a Notification / Email??

Looking for old Privates... here are a few
Scroll thru

ACT_1
https://community-imdb.sprinklr.com/users/5f495617c17a0660597f69a3

Load more
look at next 'page'
click on a post then back button
back to start
Load more
Load more
Load more
Load more

Can not click on Grey Box post
Have to click on top post and scroll down to find my post

Mon Sep 9 2024 
https://community-imdb.sprinklr.com/conversations/imdb-poll/imdbpollstats-imdb-poll-tracking-statistics-leaderboard/61e3b802f0f05706cf726555?commentId=66df6cd1c67ee157768e0b99

1 day ago
https://community-imdb.sprinklr.com/conversations/imdb-poll/poll-suggestion-faceoff-twister-vs-twisters/663005e10a47891ae8a9abef?commentId=66dda9300f894d5cc2e7b892

Posted link was/in in pieces

6 days ago
https://community-imdb.sprinklr.com/conversations/imdb-poll/rip/601dadbd64100a03adc82a2e?commentId=66d6fa55c4c79e0124680abd

12 days ago
https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-crowded-movie-poster/65256245635a8c0f7c2bf442?commentId=66cfb5f398c447168671927b

12 days ago
https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-crowded-movie-poster/65256245635a8c0f7c2bf442?commentId=66cfb6f379a3546beaf7e0e9

1 month ago
https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-which-elephantthemed-movie-is-your-favorite/66b5744198c44716866c5047?commentId=66b62c85a505f3636e132f64&replyId=66b62e7a01c35713dfc6e05b

1 month ago
https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-which-elephantthemed-movie-is-your-favorite/66b5744198c44716866c5047?commentId=66b62c85a505f3636e132f64&replyId=66b6326ea505f3636e133009

Maybe 'Privates' could be in a red box??

.

(edited)

Employee

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@ACT_1​ - Thanks for these examples!

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Hi, Michelle. I assumed that the post at https://community-imdb.sprinklr.com/conversations/imdb-poll/rip/601dadbd64100a03adc82a2e?commentId=64c1a2b4a44bc92606840fff&replyId=64c1e4406f817c2d94a22396 being flagged as private was intentional because of the disturbing visual content, so I didn't bring it up before, but I do wonder if this was an error of some kind now.

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ACT_1, I'm not longer receiving email consistent with my notification settings. I may create a new thread specifically about it.

Employee

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312.7K Points

2 months ago

Hi @Jessica & @ACT_1 -

The issue with your posts/comments/replies being marked as "Private" should now be resolved.  Otherwise, if you do continue to observe any repeat behavior, let us know!

Cheers!

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175.8K Points

@Michelle​ 😁

Thank you

Col_Needham 😎
Tue Aug 8 2023 : 1 year ago

@Tsarstepan

You may have missed a set of large spam attacks in recent weeks.
Unfortunately we now have no option but to

automatically tag posts containing non-IMDb links as private.
To memorialise the passing of future celebrities,
please use links to pages / news on IMDb.com.
It is nothing personal.
Thanks for your understanding. 

https://community-imdb.sprinklr.com/conversations/imdbcom/posts-marked-private/64d160a20bc0022a951875fb?commentId=64d20b049726276c135864a5

- - -

And there is another 'Private' post from me here... 🙄

.

(edited)