dan_dassow's profile
Champion

Champion

 • 

19.4K Messages

 • 

477.4K Points

Saturday, November 4th, 2023 6:49 PM

Closed

Solved

Sprinklr Problem: The page isn’t redirecting properly

I'm receiving this error message whenever I clink on a link to any IMDb Sprinklr page or reload a Sprinklr page:

The page isn’t redirecting properly

An error occurred during a connection to community-imdb.sprinklr.com.

    This problem can sometimes be caused by disabling or refusing to accept cookies.

I have not had this problem before today. I've verified that I my browser is accepting cookies. I'm getting the problem with Microsoft Edge, Firefox and Google Chrome. All of my browsers are up to date.

I've removed all cookies to Sprinklr, logged out and logged back in. I've rebooted my laptop.

I am able to access the main page for IMDb Poll:

https://community-imdb.sprinklr.com/topics/imdb-poll/5f4951c662e5fc53cfeb955a

... and select a thread listed on that page. For instance:

https://community-imdb.sprinklr.com/conversations/imdb-poll/faq-polls-featured-at-imdb-home-page/5f4a7ad38815453dbabcc291

However, when I re-load this page, I get the error message and the link is updated to:

https://community-imdb.sprinklr.com/conversations/imdb-poll/faq-polls-featured-at-imdb-home-page/5f4a7ad38815453dbabcc291?lang=undefined&lang=undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined,undefined

Is anyone else having this problem?

Accepted Solution

Employee

 • 

7.3K Messages

 • 

179.5K Points

1 year ago

The issue has indeed been fixed. Thanks again for the problem reports and sorry for the inconvenience. 

Champion

 • 

1.1K Messages

 • 

51.5K Points

1 year ago

Hi, Dan!

Is anyone else having this problem?

Same here. I've also tried browsing in safe mode (Firefox 119.0) and clearing cache & cookies, to no avail...

(edited)

10.7K Messages

 • 

225.4K Points

1 year ago

For now, the workaround is to not open any threads in a new tab but instead let the forum load these threads via AJAX.

10.7K Messages

 • 

225.4K Points

Alas, I've not found a way to force a Sprinklr thread URL to be loaded via the aforementioned mechanism. Even assigning the value "_self" to the "target" attribute of the HTML anchor tab fails to cause the forum to load the page without getting stuck in the redirection loop.

Employee

 • 

7.3K Messages

 • 

179.5K Points

1 year ago

@dan_dassow (and everyone) — sorry about this.  We have flagged this to the team here but the weekend timing is not ideal.  

Champion

 • 

5K Messages

 • 

118.3K Points

1 year ago

When I tried to open the email announcing Dan's post, clicking the View on IMDB Community Forums got a slightly different error message than Dan reported. Namely this:

This page isn’t working

community-imdb.sprinklr.com redirected you too many times.

ERR_TOO_MANY_REDIRECTS
But I was able to click on the Dan_Dassow link near the top of the email, and get to this thread from there.

3.6K Messages

 • 

55.3K Points

1 year ago

Is someone else getting this error message? Is there a way to fix this?

This page isn’t working

community-imdb.sprinklr.com redirected you too many times.

ERR_TOO_MANY_REDIRECTS
Note: This comment was created from a merged conversation originally titled ERR_TOO_MANY_REDIRECTS > community-imdb.sprinklr.com

Employee

 • 

7.3K Messages

 • 

179.5K Points

@mariojacobs​ Sorry about that -- it is known problem which has been reported (see above). 

3.6K Messages

 • 

55.3K Points

1 year ago

@dan_dassow copy&pasting links is not working.

But... if you search for your subject/thread that you want, it works fine.

I hope it helps until a solution is found.

See image below:

8.9K Messages

 • 

166K Points

1 year ago

Several tries to reach this site with my comp failed. I dont know how reach the forum. Writing from cellphone 

Note: This comment was created from a merged conversation originally titled Cant visit this page with my computer

8.9K Messages

 • 

166K Points

All other pages are fine. Newest firefox and edge.

10.7K Messages

 • 

225.4K Points

Well, there is glitch going on right now that interferes with the loading of threads, but everything besides threads is loading fine.

Champion

 • 

19.4K Messages

 • 

477.4K Points

@Breumaster ,

@Col_Needham​ wrote on IMDb.com:

@dan_dassow (and everyone) — sorry about this.  We have flagged this to the team here but the weekend timing is not ideal. 

You can find the thread via the link below:

Sprinklr Problem: The page isn’t redirecting properly

https://community-imdb.sprinklr.com/topics/imdbcom/5f4951c662e5fc53cfeb955b

Fortunately, that link currently works.

8.5K Messages

 • 

176.4K Points

1 year ago

@dan_dassow 😀

This seems to be fixed now??

Everyone here try a few tests

🙄

.

Champion

 • 

19.4K Messages

 • 

477.4K Points

@ACT_1​ ,

The problem looks fixed. However, there is no official confirmation. It may take a bit longer for the fix to fully take effect.

469 Messages

 • 

6.2K Points

1 year ago

The site is working for me today

I hope it will be like this for others