karen_'s profile
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Employee

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73 Messages

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5.7K Points

Thu, Nov 30, 2017 10:05 PM

Updated FAQ Experience

We are pleased to announce the release of our updated IMDb FAQ. As of today, we are improving the look & feel of the FAQ, bringing the experience up-to-date with other parts of the IMDb web site. We have temporarily disabled the FAQ contribution experience which is currently available to only a small group of IMDb users. We will bring it back in the coming months with several improvements. We'll update this announcement once those improvements are live. In the meantime, we have created a temporary new form here: http://www.imdb.com/helpdesk/report_faq that you can use to submit FAQ requests for review and processing.

If you haven't looked at IMDb's FAQs before, here are a few good examples: The Matrix and Inception

The decision to make these changes was made only after careful consideration and was based on data quality, coverage, and usability. IMDb is passionately committed to providing innovative ways for our users to engage with our content and we appreciate your continued support of IMDb.

Responses

4.8K Messages

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139.4K Points

4 y ago

We are pleased to announce the release of our updated IMDb FAQ.
As of today, November 30, 2017 at 10:05:41 PM UTC
we are improving the look & feel of the FAQ...
by Karen, Official Rep
Joined on October 13, 2016
https://getsatisfaction.com/imdb/people/karen_iqd0iufjast8t
 
 

8K Messages

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183.5K Points

4 y ago

Inadequate.

8K Messages

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183.5K Points

4 y ago

Wow. Nearly all of Bertaut's work (albeit extensive information about English history) has been obliterated. All of the links to other sites have been removed despite contributors' pleas for the contrary.

8K Messages

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183.5K Points

4 y ago

The character entity reference for the em dash renders as "—" (the markup form) instead of "—" (the presentation form). It was not even at least converted to " - " or "--" in the transition from the old platform to the new. The same manner of failure has likely affected a number of other character entity references.

8K Messages

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183.5K Points

4 y ago

Apparently key-link references to IMDb character pages (like [link=ch0099041], for example) in the old FAQ system's (BBS-like) swiki markup did not survive the transition from the old platform to the new, in a proper/lossless manner. It's like the regular expression /\[link=[^\]]*\]/g to "", was lazily applied. There must have been several dozens or hundreds of links like this scattered across the many title FAQ pages, so there is a strong chance they have all been ruined.

2K Messages

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65K Points

4 y ago

I'm very happy to hear this. Finally, every section of IMDb is free of wikidness :)

8K Messages

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183.5K Points

4 y ago

Besides me, it doesn't appear that anybody who has an IMDb GS account actually cares about this topic. I don't understand that. We only imagine how many IMDb contributors are too stubborn join this secondary site. I might have joined sooner had I know that ideas can be conveyed here better than then could through the Help Desk or the decommissioned boards system. The other contributors who do not approve of the outcome have no presence here.

212 Messages

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7.3K Points

4 y ago

I've never really looked at this part of IMDb before, but it reminds me of the Headscratchers/Fridge section of TVTropes, ie a place where you can ask questions and people take note of things that they think of when discussing the film. 

I don't know why it's being disabled, but as long as it can come back it's okay. 

3 Messages

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290 Points

3 y ago

Hmph, four months & still no update.

134 Messages

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3.8K Points

3 y ago

Any updates on when the FAQs will be available for working on again? Thanks!

Employee

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4.4K Messages

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143.5K Points

3 y ago

The FAQ feature is now back and open for contributions (including questions only such that other customers may answer them)

Please see https://getsatisfaction.com/imdb/topics/updates-to-imdb-title-faq