IMDb Community site is back online

Hi @dan_dassow -

We are working on restoring full functionality today.  I will post an update here once it's complete!

Hi AlbertoMazarro -

This is a known issue and we are working to resolve it.  

Hi ljdoncel -

I appreciate you testing and confirming the details/issues.  I have passed these along to Sprinklr tech team to help with their investigation.

Thanks for your patience in the meantime!

Thank you very much, Michelle, as usual.

I would like to add to the list of reports that it seems that some image proportions are not allowed. In particular, whenever I try to attach an image whose dimensions exceed the 1:10 ratio (either horizontally or vertically), the following message appears:

In fact, to screencap the aforementioned error message, I had to expand the capture area above and below because if I limited myself to the red oval rectangle, it was impossible to upload the photo.

Thanks ljdoncel, I will have Sprinklr tech take a look at this issue as well.

And yet another problem. It seems that it is not possible to upload images whose file name contains square brackets (e.g. thehost[2013].png). I always get the same error message.

Thanks ljdoncel, I alerted the Sprinklr team about this additional image upload issue.

Hi Jessica - Thanks for reporting, I will alert the tech team to investigate this as well.

Michelle, I wonder if you're guys can't test the design before giving it online. Or was it an accident? When I see things like that I'm always thinking: "Could that have been an attack from s'nituP guys?"

Hi KirkPicard -  Apologies for the late response.  We are aware of this editing bug and Sprinklr tech is working on resolving it.  Once I have confirmation of the fix I will update you here!

This seems to be fixed as of now

Kirk, what do you mean? When I click edit, the whole description is still wiped out.

Oh no that parts still broken, the html tags issue after edit is resolved

@Michelle​,

1. This is a test to see whether I can edit a post after I posted it. 
2. Yeah! The original post did not disappear when I edited it.
3. However, Sprinklr is still removing white space.
4. I am using number bullet points to get around this issue.
5. Thank you for your continued help in resolving the problems with Sprinklr.

@dan_dassow​ - Thanks for testing and confirming!  I will check on the status of the white-space issue.  In the meantime, I'm glad editing functioned correctly for you!

@Michelle​,

1. Thank you for checking on the white space issue.
2. We have been publishing FAQ for major film and television awards such as the 2026 Golden Globe Awards: https://community-imdb.sprinklr.com/conversations/imdb-poll/faq-polls-for-2026-golden-globe-awards-please-add-suggestions-here/6938acfda428c578950efda9 
3. We've depended upon being able to edit posts in this and similar FAQs to be essential.
4. Likewise, having white space removed is a major hurdle in maintaining these kind of FAQs.
5. When the white space issue is resolve I will do a further review of current Sprinklr functionality and problems.  

Col Needham said, "all posts containing images are now initially and automatically marked private as a spam protection measure by the system. The Sprinklr team will manually flip them to public when they next pass through a thread ..."

https://community-imdb.sprinklr.com/conversations/imdbcom/imdb-redesigns-title-reference-view/6847408e13f03f4b7e70a5de?commentId=6939fe504c344510345c15dd&replyId=693c290ed907dc059b90a98b

Peter_pbn said nothing to answer my questions.

@gromit82​ ,

1. I've seen HTML markup tags being inserted for posts from a number of the poll authors. I've found if I quote the text in another post that the HTML tags are properly rendered.
2. When I come across this again, I will post a link to the specific thread.