Jessica's profile
Champion

Champion

 • 

13.2K Messages

 • 

232.9K Points

Tuesday, August 11th, 2026

In Progress

Conversation no longer open for comments

Hi,

I've seen that some conversations are "no longer open for comments or replies and is no longer visible to community members."

Why does this happen to some threads? Can it be fixed?

Here are two examples - the first thread is mine, the second by another user. Note: I can still see the replies in both threads but maybe that's because I have admin rights. But no new comments can be made.

https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-mm-part-2/5f4a79e48815453dba8e903f

https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-lords-of-the-rings/5f4a7ca38815453dba0d5be2

Oldest First
Selected Oldest First

Employee

 • 

193 Messages

 • 

2K Points

2 months ago

Hi @Jessica,

These conversations are archived. All closed conversations are archived after 3 years. 

Champion

 • 

17K Messages

 • 

358.4K Points

@Martymccflyy​ 

We have lots of other old posts of the same nature that are not closed or archived in any way.

Example:

https://community-imdb.sprinklr.com/conversations/imdb-poll/live-poll-best-kisses/5f4a79af8815453dba85f8e1

Since polls have discussion links to the threads - as recommended by IMDb's poll designers - we don't really want the threads to be closed.

(edited)

Champion

 • 

13.2K Messages

 • 

232.9K Points

@Martymccflyy​ 

All closed conversations are archived after 3 years. 

This is not the same as a "Closed conversation" because that option is still available. We did not choose to close these threads - they closed on their own. And as Peter said, we need them open.

Employee

 • 

2K Messages

 • 

20.1K Points

Hello @Jessica​ and @Peter_pbn,

We will investigate the exampled older threads without activity that are still open to address that discrepancy, and in the meantime, concerning you request to keep IMDb Poll threads open, we will review this request and follow-up shortly.