Champion
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9.6K Messages
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192.4K Points
Unable to edit posts or save conversations
Several users on the poll board have had problems when trying to edit posts.
When I try to save edits I get this message: Failed to update comment. Please try again.
When trying to post an idea, a user saw this message: Failed to save the post! Please try again.
NYVKE
713 Messages
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7.9K Points
17 days ago
Me too. Twice now.
1
0
Col_Needham
Employee
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7.2K Messages
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177.8K Points
17 days ago
@Jessica / @NYVKE Thanks for the problem report. We have a ticket open with Sprinklr on this.
It appears the edits are going through despite the error, so if you hit "Back" on your browser and reload the page, you may find the edit has been applied.
4
Jolene
Employee
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47 Messages
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520 Points
16 days ago
Hello @Jessica,
Thank you for reporting this! Please attach screenshots of the error messages and we'll make sure to pass them along to the tech team in charge.
1
Michelle
Employee
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17.2K Messages
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310.2K Points
15 days ago
Hi @Jessica -
Sprinklr support confirmed that these issues should now be resolved. Let us know if you experience any further issues!
10
Michelle
Employee
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17.2K Messages
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310.2K Points
8 days ago
Hi @Jessica & @ACT_1 -
The issue with your posts/comments/replies being marked as "Private" should now be resolved. Otherwise, if you do continue to observe any repeat behavior, let us know!
Cheers!
1