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2 Messages

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70 Points

Saturday, October 9th, 2021 10:50 PM

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Can you sort the reviews by Helpfulness again?

The reviews are now sorted by prolific, and I don't want that, could we go back to helpfulness again?

This conversation has been merged. Please refer the main conversation:

How about defaulting to our preferred review sort order

Employee

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7.2K Messages

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177.8K Points

3 years ago

@popeyereanimat  We have changed the default sort order for User Reviews based on customer feedback.  You can always change back to "Helpfulness" via the menu in the upper right hand corner near the first review:

Hope this helps. 

Employee

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@nobody  Thanks for the suggestion. This is how the IMDb iOS app already works — it remembers your last choice and it is “sticky” across titles.  

Unfortunately it is harder than it should be to add the same functionality to the old IMDb web software, which is one of many reasons it is being replaced. This will be easier once the user reviews are on the same technology as the main title pages. 

In the meantime, you could install a browser plug-in which will rewrite the appropriate IMDb URLs and add the parameter?sort=helpfulnessScore to the end of links. 

Hope this helps. 

20 Messages

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198 Points

@Col_Needham I don't understand this change. Helpfulness was the most relevant criteria. If you want to avoid "review bombing" as mentioned below (if I understand correctly what it is), then maybe "Total helpful votes" is best: many users found that review helpful, disregarding how many did not. IMDb would then need to ensure there are no bots boosting a review (e.g. to promote a movie), for instance based on IP address. 

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1.9K Points

@Col_Needham : I also don't understand the change in the user review dropdown menu, and I just don't buy your response that "user feedback" motivated the change. As I have stated in other posts here, a "prolific reviewer" is not necessarily the "best reviewer". Since the change was incorporated into the dropdown menu, my reviews are simply NOT being read as they were before the change. If they're not being read, there is no point in my taking the time and effort to write these reviews as I take great care in my research and in the composition. I believe that the first choice in the dropdown menu should be "most recent date" as that alone will serve to level the playing field as to chances that reviewers will be read. If reviews are sub-standard, as many of those published are, then they should just be "declined" by IMDb. As a reviewer, I am willing to face the consequences of IMDb's judgment on review quality and hopefully improve as a result of the rejection. Thank you for your time and your consideration.

(edited)

24 Messages

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380 Points

I always look at the most recent reviews first. Sometimes I’ll look at helpfulness if the most recent reviews aren’t helpful. Typically though, the most helpful reviews are also the oldest oldest/older reviews. For ongoing tv series, I find older reviews less helpful. I never look at prolific reviewers. I forgot that was even an option, lol. I use the iOS app, so my chosen setting is remembered.

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1.9K Points

MysteryTW: Thanks for the response. As a broad generalization, I find "helpful" reviews to be among the best written. I still like to read the most recent so that I can get a wider range, especially for many artsy type films where the "most helpful" all seem to belong to the same elitist film society, and they dare not stray from what is expected of them, regardless of how they really feel about a film. Otherwise, how could so many "most helpful" reviews give 10 and 9 ratings to some of the dullest, overly long films on the face of the earth? It's not possible. In these cases, I turn to "most recent" so that I get a better mix of opinions that are not necessarily written to please the "elitist film society". Also, the new reviewers deserve to be read and not ignored if they have something important to say.  Thanks again for the feedback! 

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174.6K Points

@Col_Needham​ 😀

We have changed the default sort order for User Reviews based on customer feedback.

? ?

https://www.imdb.com/registration/accountsettings

Account Settings
Preferences
Content settings

   User Reviews
     Sort by:
     [_] Helpfulness
     [_] Review Date
     [_] Total Votes
     [x] Prolific Reviewer
     [_] Review Rating

.

(edited)

7 Messages

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104 Points

3 years ago

It seems to be a bug regarding how user reviews are sorted on default. It used to be sorted by helpful, but at the moment it’s prolific reviewers. Is IMDB aware of this issue, or have they actually changed it permanently? 

In that case, I really hope they’ll consider changing it back. These prolific reviewers often have a completely different view than the average viewer, I want the general consensus, not some negative prick’s opinion with 1-star reviews on every single movie/episode. 

I think it’s a shame that the first review the audience is going to see is a biased opinion, just because he/she have been active on IMDB for years. Thoughts?

Note: This comment was created from a merged conversation originally titled User reviews sorted by prolific reviewer

60 Messages

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1.9K Points

3 years ago

Unfortunately, my reviews are still NOT being read since IMDb changed the dropdown menu so that it is set to "most prolific". I feel like Norman Bates after the new highway was built when motorists could no longer see the motel sign.  The dropdown menu change means that any IMDb subscribers who want to read user reviews are forced to take an extra step to get to "most helpful" or "most recent", which they are clearly NOT doing. It doesn't make much sense for me to spend the time and effort writing reviews for IMDb when they are not being read by anyone. I have no other choice but to cease writing reviews for IMDb (maybe IMDb will be happy about my decision!) and to seek another film website that publishes user reviews that are actually read and appreciated. I have recently written several comments regarding this very negative IMDb change without any real concern on the part of IMDb staff/management, so, Louie, it looks like this is the end of a beautiful relationship. So sad.

(edited)

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@ACT_1

Yup. That's me. No, I don't crank out 10 reviews a day. Many of the "most prolific" reviewers get a very low "helpful score", which speaks for itself. IMDb apparently isn't focused on the depth or the care taken by reviewers. So be it. Since IMDb's dropdown menu change, now set at "prolific reviewers", very few people are reading my reviews, so why take the time and effort to research and write them?

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174.6K Points

@frank_wiener_fe4dw90cmuqbe 

There was some chat here about Short reviews :

Make sure reviews are reviews again (minimum of 50 words instead of 50 characters)
marco
Sat, Jan 27, 2018
https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/make-sure-reviews-are-reviews-again-minimum-of-50-words-instead-of-50-characters/5f4a7b3e8815453dbacfe95a

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1.9K Points

My reviews are always more than 50 words and rarely get rejected by IMDb editors/censors. I am Jewish, and my few reviews of movies that are centered on Jewish topics always take a long time to pass. One review on "Gentleman's Agreement", a movie that I did not like very much, took as many as three or four attempts before finally being accepted. Same with "Avalon", which I did not like very much either. I am a TCM devotee and almost always review classic movies. No new material as I generally don't care for new movies or tv shows--certainly nothing produced in the 21st century. 

2 Messages

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60 Points

3 years ago

I join the general sentiment here: I find "Helpfulness" the... most helpful (big surprise! ;-) criteria, and "Prolific" the minor one.

One reviewer can be a verbose and prolific moron, but will remain still a moron. While the most voted ("i.e. "helpful") reviews will almost always contains some usefulness.

I'm waiting for the website being able to remember my sorting choice. It seems odd it cannot now just write it in a cookie, but I'm not an expert.

19 Messages

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370 Points

3 years ago

I have no information on why the review sorting has shifted from "Helpfulness" or most helpful to "Prolific reviewer". I have many issues but I'll keep it short.

Doing so gives way too much protagonism to a few reviewers that, as many reviews as they might have written, does not in any way make them prolific or more worthy. They certainly do have an achievement in their hands, but that should be reduced to an optional feature that you should go out of your way to select. I already know Martin Hafer and TheLittleSongibrd by name, and I don't know why I should. The fact these people have more free time to write more reviews does not make them the ultimate opinions everybody should be reading first. This is exemplified and made worst by the fact that many of the reviewers who are the most abundant can be in that position only by the fact that they write short and unsubtantial reviews a lot. Which I could dedicate myself to tomorrow to get to the top.

It completely burries good reviews posted by non-regulars, and ultimately it makes the "Was this review helpful?" feature sterile, because even though someone can sort by "Helpfulness", most users won't, as they casually see the reviews that appear first and stick to that. And the race to write a good review and have it go to the top by the will of the people now feels reduced to a very narrow group of people who use the sort features, and who wants that?

It's one of the worst, most ass-backwards changes IMDb has done in a while, and that's saying something because they are always screwing their site and retroactively correcting it. I hope this will be the case as well and this message can get to someone who has any power over it.

Note: This comment was created from a merged conversation originally titled The new review sorting

7 Messages

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104 Points

@juli_n_bufarull​ Excellent points. I have yet to see a prolific review with more upvotes than downvotes. 

19 Messages

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370 Points

3 years ago

Just read the above posts about review bombing. If there's a case where review bombing is taking place then FIX IT, as you've done many times before with special cases, just do your job and fix that PARTICULAR (as in the minority, the exception) case, instead of screwing the review sorting of every single page.

3 Messages

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76 Points

3 years ago

Prolific reviewer reviews are not so agreed among imdb users. In fact few users find their reviews "helpful", I don't either.. their reviews are always too critical and don't represents what most people think and like.

Isn't IMDb a site where reviews and ratings are chosen based on what the majority thinks?

So what's the point of prioritizing the opinion of a small part, often not shared by everyone else?

(Honestly I think "prolific reviewer" shouldn't even be an option)

(edited)

421 Messages

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14.3K Points

2 years ago

This is just one example of quite a handful where I submitted a review and it got accepted immediately, but will not show up the way it used to:

https://www.imdb.com/title/tt5538754/reviews/

As you see, it says 0 Reviews. But for me it says "Edit Review" nonetheless. If I sort by anything other (Review Date, Prolific Reviewer, whatever), my review is displayed correctly. But with "Helpfulness", there seems to be an issue. Also on the title page, the button "User reviews" (between buttons "Cast & crew" and "IMDbPro") is shown. It is never shown on title pages without reviews. So to me this seems to be a display issue, not a submission/contributors issue.

Does this have to do by the way with IMDb going back to "Helpfulness" as the standard selection instead of "Prolific Reviewer"?

On a side-note, this could still be the same issue like here

It would be amazing if you got to the bottom of all this and not just fix the issue for the title I mentioned above. I can happily provide you with the other titles where it is the case if needed. Right now it looks to me as if this only occurs with titles where there is just one single review, but I am not 100% sure about that.

Note: This comment was created from a merged conversation originally titled Reviews not displayed in default view (helpfulness)

Employee

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177.8K Points

@Horst  Thanks for the problem report.  We are testing an updated approach to the “helpfulness” search in user reviews at the moment. Some customers are seeing the reviews in “prolific reviewer” order as has been the default for the last several months; some are seeing a new version of the helpfulness order which we are testing; some are seeing the old helpfulness order.  

What we suspect is happening is that you are in the latter group and this old order is known to have some bugs as you have reported previously (as well as, frankly, not actually being very helpful).  We will report this to the appropriate team, but the issue should be resolved soon anyway as we expect to switch to the new helpfulness order at the end of the test period. 

Hope this helps. 

5 Messages

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102 Points

2 years ago

Seriously...?  Here, someone actually with some brains finally changed the review sorting order to 'Most Prolific' so that we could see the reviews first of the ones WHO CONTRIBUTE THE MOST!  The way it used to be (and apparently some Bonehead is trying to change it back) is that the review order is COMPLETELY BEHOLDEN to the whims and manipulation of how people rate the reviews.  C'Mon...  Even to the most simple minded person, it should be obvious that that way is NOT objective at all.  With the sorting as it has thankfully been for the last several months with 'Most Prolific', guess what...?  THOSE first reviews are by the people who have actually contributed the most.  How the hell could that not be the most fair way to do it?  Now, when I go to post a review, it is ALWAYS at the bottom.  Where is the incentive in that...???

Could someone with some authority PLEASE give some kind of rational justification as to how rating by how people 'vote' the usefulness of the reivews (which is EXTREMELY BIASED AND TAINTED by those who try to manipulate the votes) HOW the hell is that in any way possible better...?

Thank you!

Latheofheaven.

PS:  It's just that after busting my butt to write reviews over the last 12+ years or so, it was kind of nice to see that rewarded by my reviews showing up in the first few.

Note: This comment was created from a merged conversation originally titled REALLY??? We are going back to the completely corrupt and biased 'Most Helpful' review sorting again?

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137.9K Points

@j_fulton​ 

What do you mean? Helpfulness is the right parameter... its one thing to write a review like ten years ago it's another to have that review garner 106 out of 110 points of helpfulness.

Sometimes it takes time sometimes it doesn't... but just because you are an old or a prolific reviewer should not mean that any review of yours has to be put on the top of a list even if it only got 1 out of 5 of helpfulness.

I never liked that prolific sorting anyway...  the thing is not to reward seniority or quantity  but relevance and quality... everyone stands with the same chances and its up to the readers to determine which are helpful or not. Its fair and square.

Dont get me wrong, I know some early written reviews get a quick helpfulness boost without  being top quality but ultimately the most popular reviews get to the top...

I wrote almost 2000 reviews in 12 years... many of them have good to excellent helpfulness ratings but with the prolific system, I always end up somewhere between the 30 and 50th position (depending on the film's popularity) seriously I would rather have helpfulness as the determining factor.. even if it actually lowers the visibility of other reviews I wrote. 

And one can always change the sprting anyway...

5 Messages

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102 Points

(Sorry, I meant my display name to be 'Latheofheaven' like my reviews)  😊

Well, I guess I see your point in an 'Ideal' situation.  But, what kind of chaps my bottom is that in SO many, MANY cases, people just go through reviews either indiscriminately or deliberately and automatically vote 'Down' all the positive reviews, maybe because they didn't like the movie.

I think that the relative position of your review should NOT be determined at the TOTAL whim of who votes what.  Sorting by 'Prolific Reviewer' cannot be corrupted or skewed by what OTHER people do.  It stands on the merits as to how much you have contributed.  Now, I see what you mean also.  But, I guess there is just SO damn much dishonest manipulation with the IMDB reviews and how they are 'Voted helpful' or not, that just really bothers me.  I see sorting the other way as completely free of any distortions...

(edited)

Employee

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7.2K Messages

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177.8K Points

@Latheofheaven​  Thanks for the feedback.  Just to clarify, we have not reverted to the old helpfulness algorithm.    We are experimenting with a new helpfulness algorithm which is designed to weigh more factors, to be more fair, and to create a better mix of reviews. This is an on-going experiment so we are not ready to make a formal announcement of the change yet. 

The new algorithm has tested better with customers over recent weeks, however, it is still being tuned. If you have any example titles where the review order could be further improved, please share them here as the team responsible are reading this thread. 

In the meantime, you can always sort the reviews by prolific reviewer order via the menu in the upper right of the reviews page (or see the advice above).

Hope this helps.

20 Messages

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198 Points

@Col_Needham 

Thanks for looking into this and trying to improve review sorting. 

If we move back to Helpfulness but now based on an algorithm, what we all need is clarity for instance with explanation ("?") next to the dropdown. So far it's not the case, just two examples below (apologies if they include reviews I wrote but it's the pages I am most familiar with).

https://www.imdb.com/title/tt6304162/reviews/?ref_=tt_ql_urv

  • First review according to helpfulness: "128 out of 141 found this helpful", that is 91%
  • Second: 234 out of 251 hence 93%, higher in relative and absolute numbers

https://www.imdb.com/title/tt0041959/reviews/?ref_=tt_ql_urv

  • 1. 43 out of 55 = 78%
  • 2. 90 out of 110 = 81%, higher in relative and absolute numbers
  • 3. 36 out of 42 = 85%, higher relatively
  • 4. 56 out of 65 = 86%, higher in relative and absolute numbers

So there are other criteria, but which?

Here are again some ideas: https://community-imdb.sprinklr.com/conversations/imdbcom/can-you-sort-the-reviews-by-helpfulness-again/61621ccf1277373b0021d353?commentId=6168bcebcd6ade3bf4184505&replyId=618b95e4203b6a57f41cc83b

And most of all, the review selection should be stricter to start with:

  • More than 150 characters which is way too little for anything worthwhile. There are too many short, uninteresting reviews
  • Valuable ideas instead of opinions e.g. "This movie is great/terrible"
  • Better enforcement of spoiler alert since too many do not indicate it whilst they actually spoil important parts of the movie
  • Other?

Thanks again for your cooperation.

 

(edited)

20 Messages

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198 Points

@Col_Needham 

PS: thanks for liking my post, hope it helps.

Forgot to specify: if the new algorithm includes other criteria than just helpfulness (in relative and/or absolute value) then it should have another name to avoid confusion e.g. "Composite criteria", "Compound", other. The former helpfulness sorting could then also be kept in the dropdown list.

19 Messages

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370 Points

2 years ago

I see reviews are back to Helpfulness. Good.