1.7K Messages

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22.9K Points

Wednesday, April 26th, 2023

Closed

Solved

Can't remove threads?

I was gonna remove this thread because everything is solved and no need for it to stay anymore. And it's bumped with a meaningless reply, so staff wouldn't waste time with marking the thread Solved again if I deleted it. But I can't do it. It gives 500 error when I try to delete threads. Why?

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8.8K Messages

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179.5K Points

3 years ago

@mbmb 😀

@Michelle, Employee 😁

I tried to delete a few of my posts/replies with this

Do you want to delete this comment?
[No] [Yes]

[Yes] does not delete it 😆

.

(edited)

1.7K Messages

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22.9K Points

@ACT_1​ You're right, comments also can't be deleted.

Employee

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18.2K Messages

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321.3K Points

3 years ago

Hi @mbmb & @ACT_1 -

Can you confirm if this issue is still occurring (with removing posts and comments)?

17 Messages

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266 Points

@Michelle​ Hi,Mam I can see you are greatly helping the community but my one account was deleted by imdb for no reason I just want to know what I did wrong so It would not happen again and I will not again get banned kindly review this matter asap and If you could help me in recovering that account I would be very pleased.

8.8K Messages

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179.5K Points

3 years ago

RobScott13
Sunday, April 30th, 2023
Won’t let me edit or delete a review, it just says “error 400.”
https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/wont-let-me-edit-or-delete-a-review-it-just-says-error-400/644e695ca110963ad3341d02

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Maya, Employee

Monday May 01 2023
Hi RobScott13-
Thank you for reporting this issue! 

.

(edited)

Employee

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18.2K Messages

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321.3K Points

Hi @ACT_1​ -

I just reviewed the thread you referenced, in that case it seems they are having issues with editing/deleting their IMDb User Reviews, verses issues with removing posts/comments in the Sprinklr IMDb Community.

Are you still seeing this issue in the community?

Employee

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18.2K Messages

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321.3K Points

Hi @ACT_1​ -

Thanks for confirming, I have filed a ticket with Sprinklr support to investigate further.

Thanks again!

1.7K Messages

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22.9K Points

@Michelle​ It only got worse, now "editing" function rarely works as well.

Edit: OK I think it works but edits are reflected after a delay. Editing this to test.

Edit 2: Another edit to test.

Edit 3: Another edit to test.

(edited)

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22.9K Points

@Michelle​ I was able to delete a thread and a comment. It seems everything is solved now.