Updating image issues

Went to update some images including the primary photo on my former Improv company page recently, to see THIS.  Which does not make me at all pleased, considering the image I initially uploaded as the primary did not look this way. And down below IN the Images section, there was no option to add any additional.  I'm so confused.  Why does this happen every so often?   I know IMDb goes down like any other platform, for maintenance etc. Is that what this is?