BonaFideBOSS's profile

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Tuesday, January 25th, 2022 5:35 AM

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Solved

Sprinklr Feature Not Available for All Users

Hello there,

Why is the "Signature" feature is not available for some users?



An account with the Signature feature.

An account without the Signature feature.

Please fix this. Thank you in advance.
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Accepted Solution

Employee

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10 months ago

Hi @BonaFideBOSS & All -

I'm following up to post an update and confirm that you should now be able to add a Signature to your Community profile. 

Cheers!

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@Michelle

Thank you!

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2 years ago

Hi BonaFideBOSS -

I have alerted the appropriate Sprinklr team who will investigate.  As soon as I have an update I will update you here.

In the meantime, can you confirm your browser information (firefox, chrome, etc.), if you are using mobile or desktop, and if you have any ad blockers enabled or any installed extensions?

Thanks!

(edited)

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Hi @Michelle​,

My default browser is Google Chrome (v97) and yes I do have an ad blocker and many other extensions but I don't think any of that is the reason for the feature's absence.

I've opened the forum on different browsers with no extensions and on various devices, both on desktop and mobile and still couldn't find that section on my profile settings.

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Employee

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Hi @BonaFideBOSS​ -

Thanks for this additional information, I have added this to the ticket which is currently being investigated.

Cheers!

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2 years ago

Any update?

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2 years ago

@BonaFideBOSS​ 

Is this a Signature ??

Look at his many posts here...

dan_dassow
Champion
Joined Thu, Dec 20, 2012
https://community-imdb.sprinklr.com/users/5f495616c17a0660597f5ea5

● FAQ: Key Threads - IMDb Poll FAQs Index

● FAQ: Summary Statistics and Poll Index

● BonaFideBoss' Poll Statistics

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.

(edited)

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@ACT_1​ 

Yes, those.

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@BonaFideBOSS​ 

dan_dassow

Champion ??

Find others with a Signature ?

Not me 🤨

.

(edited)

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@ACT_1​ 

Yeah, I also think only they have this feature not ordinary people like us.


But I still created this post to see if that was intentional and they didn't want us to have it or just a technical issue. And if it was only meant for Champions and staff, why not for us and will they implement it for all users since I raised this question? 

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@ACT_1​ 

These users must not have added anything to their signatures.

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@BonaFideBOSS​ 

Ask Them ??

🙄

.

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Seemingly Pencho15 (i.e. Pencho15 with penchofifteenpolls) was the only forum participant besides Dan Dassow who had access to this feature and was utilizing it. I wonder if it has something to do with the platform migration from Get Satisfaction (GS) to Sprinklr. Notice how some folks, me included, have a Gravatar-style profile picture instead of none at all or something in particular? I never uploaded a picture to my GS profile, so I always only had this automatically-generated one that I'm still using.

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1 year ago

I hadn't really thought about this until I noticed the way posts by signature bearers look after the posts have been edited.

Employee

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1 year ago

Hello @BonaFideBOSS, @ACT_1, @jeorj_euler,

We apologize for the delayed resolution.

We have escalated the issue further, and we'll be replying as soon as we have a resolution on this.

Thanks you all for your patience!