Michelle's profile
Employee

Employee

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14.5K Messages

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282.3K Points

Friday, September 23rd, 2022 8:25 PM

Removal of IMDb Account “Sign in with Facebook”

Removal of IMDb Account “Sign in with Facebook”

Effective October 06, 2022, you will no longer be able to use “Sign in with Facebook“ to access your IMDb account. You can maintain access to your account and any saved information by setting a password on your IMDb account using the reset password process. Once you have done this, you will be able to use the “Sign in with IMDb” option for any future logins.

If you previously used "Sign in with Facebook" to access your IMDb account, please take the following steps to retain access to your account:

  1. Go to the IMDb Reset Password Page.
  2. Input the email associated with your Facebook account and select "Continue". You will receive an email with a link to reset your IMDb password.
  3. Return to the IMDb sign in page and select "Sign in with IMDb" to log in to IMDb with your email and new password.

If you have previously followed these instructions or have already set a password for your IMDb account, please return to the sign in page and use the "Sign in with IMDb" login method.

If you do not reset your password, you will not be able to access your IMDb account and the associated data (e.g. contributions, lists, ratings, recommendations, etc.).

For details on other IMDb account issues, please visit our help page: IMDb login/registration issues

Please feel free to post any questions to this thread.

1 Message

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60 Points

3 months ago

I've been using facebook login and tried to reset my password with the email address I use for facebook but I always get the same error message "We weren't able to identify you given the information provided."
I still have access to the email address. My user ID is jojo4400-868-443660.
Please help!
(posting this from a new account that I created so I could post here)

(edited)

5 Messages

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100 Points

@jojo9540​ Try to contact IMDB. They are helping me to get my data back

8 Messages

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136 Points

@bert_en​ what is the link to the contact form? I can't find it. Thank you.

5 Messages

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100 Points

Click on "IMDB Fan":

https://help.imdb.com/contact 

8 Messages

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136 Points

Thank you so much!

2 Messages

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70 Points

3 months ago

Hello,

I was also asked to reset my password using the email associated with my Facebook account, only to retrieve an empty IMDb account (contributions, lists, ratings, recommendations, etc. all gone).

Is there any way I could recover the data? I've had my account for 10+ years.

Thanks

5 Messages

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100 Points

@posteral​ Try to contact IMDB. They are helping me to get my data back

Employee

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2.3K Messages

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40.3K Points

@posteralTo make sure you're recovering the right account, make sure provide the User ID that is displayed within the app - to find this, take the following steps:

  1. Go to the "You" tab on the bottom right-hand corner
  2. Click on the "Gear" icon on the top right
  3. Click on Account, listed under the User section

8 Messages

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136 Points

@Taylor​ thank you 

2 Messages

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70 Points

3 months ago

Hi,

I had an account linked with Facebook, but it's gone, and now I have to switch to other social media options. I linked with Google sign-in. So now I've lost all my data, ratings, and lists. So can you recover my data?

My previous email with my Facebook account was:

azizutba@yahoo.com

Now I'm using my Google email i.e.
azizutba.ua@gmail.com


Thank you & Regards,

Utba Aziz

Note: This comment was created from a merged conversation originally titled I lost my account data

7 Messages

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134 Points

3 months ago

Hello,

I was using an account for the last 5+ years connected to this email: johnchatzi2002@yahoo.gr (User ID: johnchatzi)

It was also connected to my Facebook account. I have no longer access to this email, but I was always able to connect to it using the facebook login option. Now, I opened the IMDb app on my phone and I couldn't log in with my facebook account anymore and I created by accident a new account with my current email: johnchatzi2002@gmail.com (User ID: GiannisChatzivasieiou)

If I open the IMDb website from my PC, I am already logged in to my old account, so I can access it like this for a short time I guess.

Please is there any way I could keep my old account?

Thanks in advance,

Giannis

7 Messages

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134 Points

3 months ago

Hello,

I was using an account for the last 5+ years connected to this email: johnchatzi2002@yahoo.gr (User ID: johnchatzi)

It was also connected to my Facebook account. I have no longer access to this email, but I was always able to connect to it using the facebook login option. Now, I opened the IMDb app on my phone and I couldn't log in with my facebook account anymore and I created by accident a new account with my current email: johnchatzi2002@gmail.com (User ID: GiannisChatzivasieiou)

If I open the IMDb website from my PC, I am already logged in to my old account, so I can access it like this for a short time I guess.

Please is there any way I could keep my old account?

Thanks in advance,

Giannis

Note: This comment was created from a merged conversation originally titled Email Issue

2 Messages

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70 Points

3 months ago

Hello!

I can't sign in my IMBD account. It was linked with my Facebook account but it is unavailable now. My phone still signed in but i can't sign in on Chrome. I followed your instructions but it is not recognize my e-mail. I tried the same e-mail i was using on my Facebook. For sending this problem to you, i create a new account but my question is about  mkumsal account. And my mail address is mervekumsal@gmail.com.

I am listing all the movies i have watched since forever and my account is so important for me. I am using IMDB.com more than Instagram.

Waiting for your answer ASAP. 

Thank you,
Kumsal

Note: This comment was created from a merged conversation originally titled Sign in with Facebook

2 Messages

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60 Points

In order to access IMDbPro you must have cookies turned on. Once you have logged in and the cookie is set, you won't be prompted to log in each time you visit our site. Did this answer your question? go now
Edward

Employee

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414 Messages

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4.6K Points

@MKumsal​,

Our customer service team has reached out to you directly for assistance with your account.

Please let us know if we can offer any further help.

7 Messages

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134 Points

@Edward​ Hello, is there anything you could do about my problem?

Thanks,

Giannis

2 Messages

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70 Points

3 months ago

Hello, 

I seem to have lost all data on my account, It was linked with Facebook a long time ago. My account now is almost empty and has the same login email?

Is there anything that can be done? My ild account had more than 500 listings rated 

thank you

Note: This comment was created from a merged conversation originally titled Lost account data

2 Messages

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70 Points

3 months ago

dear team,

i used to login through facebook login. as now i have reset password by using same email address which i used for facebook login, my created list is not showing up. Please help. i need that list.

Note: This comment was created from a merged conversation originally titled facebook login created list is not showing up after password reset
Edward

Employee

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414 Messages

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4.6K Points

Hello @mqrafique​,

Our customer service team has reached out to you directly for assistance with your account.

Please let us know if we can offer any further help.

2 Messages

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70 Points

3 months ago

I used to have a different email address for facebook, in the meantime I changed facebook email to another email address and set it on primary. Now my imdb account is connected on my former email address that I do not control anymore and cannot login into IMDb. How to fix this problem so I do not lose IMDb account.

Thank you

Note: This comment was created from a merged conversation originally titled IMDb login issue with facebook account
Edward

Employee

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414 Messages

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4.6K Points

Hello @crolegend01​,

Our customer service team has reached out to you directly for assistance with your account.

Please let us know if we can offer any further help.

2 Messages

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70 Points

3 months ago

I'm logged in on my phone with my user: Yazan-Odeh1983 (which was via Facebook).

Now i can't make login on myb PC. 
Also can't make forget password,

I have long lists and it's hard to create a new account.

error:
There was a problem

 We're sorry. We weren't able to identify you given the information provided.


Note: This comment was created from a merged conversation originally titled Facebook login

2 Messages

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70 Points

3 months ago

Hi - looking for community help before contacting IMDB.

I think I’ve lost my old account, with years of IMDB rating and lists due to the removal of Facebook login. I used to used FB login to access my IMDB account. And when I went through the process of trying to log in using my Amazon account details instead it seems I now have a fresh new IMDB account, which is NOT GOOD.

Luckily I wrote down my old IMDB account user ID. Any advice on how to merge the accounts? Or just get access to my old one?

Thx!

Note: This comment was created from a merged conversation originally titled Can’t log into old account. New account setup with none of my data.

7 Messages

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134 Points

3 months ago

Hello,

I was using an account for the last 5+ years connected to this email: johnchatzi2002@yahoo.gr (User ID: johnchatzi)

It was also connected to my Facebook account. I have no longer access to this email, but I was always able to connect to it using the facebook login option. Now, I opened the IMDb app on my phone and I couldn't log in with my facebook account anymore and I created by accident a new account with my current email: johnchatzi2002@gmail.com (User ID: GiannisChatzivasieiou)

If I open the IMDb website from my PC, I am already logged in to my old account, so I can access it like this for a short time I guess.

Please is there any way I could keep my old account?

Thanks in advance,

Giannis

Sandy

172 Messages

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2.5K Points

2 Messages

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70 Points

3 months ago

Hello Team,

I was using Facebook as a sign-in option and now IMDb has stopped login via Facebook. 

I used "forgot my password" via the email id associated with Facebook but it didn't help.

Please help me retrieve my account

user_id for IMDb: razzo1710

Note: This comment was created from a merged conversation originally titled Having trouble logging In IMDb account

4 Messages

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92 Points

3 months ago

I used to use Facebook to login into IMDb, but I cannot reset my password either using the technique recommended. I go to the reset password page, type in my email and the captcha, and there is always an error.

The email is definitely correct because it's the one I use for Facebook. When I login using my Google account, obviously all my watchlist and old rankings are not there. I've literally got like a thousand rankings and 200 films in my watchlist, which I can't remember off the top of my head, so this is really irritating. 

Bizarrely, I am still logged in on the IMDb app on my Samsung, but I can't double check any details like my email address or do anything from there.

How can I recover my account and my watchlist etc?

Note: This comment was created from a merged conversation originally titled I can't login with Facebook or reset password

6.4K Messages

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155.1K Points

Clarkycat__ 
Joined Wed, Nov 16, 2022

Michelle, Employee
Fri, Sep 23, 2022
Removal of IMDb Account Sign in with Facebook”
https://community-imdb.sprinklr.com/conversations/imdbcom/removal-of-imdb-account-sign-in-with-facebook/632e1626c307775b6380b408

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Employee

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2.3K Messages

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40.3K Points

@Clarkycat__​ 

To make sure you're recovering the right account, please provide the User ID that is displayed within the app - to find this, take the following steps:

  1. Go to the "You" tab on the bottom right-hand corner
  2. Click on the "Gear" icon on the top right
  3. Click on Account, listed under the User section

4 Messages

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92 Points

@Taylor Hi, the user ID is 'gp-clark'. 

Do you need my email address? It's different to the one I am using for Sprinklr, but the same one I use for Facebook. 

Thank you for your help.

Greg

Edward

Employee

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414 Messages

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4.6K Points

@Clarkycat__​,

Our customer service team has reached out to you directly for assistance with your account.

Please let us know if we can offer any further help.

4 Messages

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92 Points

3 months ago

Hi, I just got sent here by Michelle from a question I posted, but it's still not working. I keep getting the below error -

It's definitely my Facebook email so I don't know why it's not working. It's working in the app for some reason and kept me logged in. Could I send someone my username ID and have them send me an email with a new password in it? Then I could change my password once I login again.
Thank you, 
Greg