Michelle's profile
Employee

Employee

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14.5K Messages

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282.3K Points

Fri, Sep 23, 2022 8:25 PM

Removal of IMDb Account “Sign in with Facebook”

Removal of IMDb Account “Sign in with Facebook”

Effective October 06, 2022, you will no longer be able to use “Sign in with Facebook“ to access your IMDb account. You can maintain access to your account and any saved information by setting a password on your IMDb account using the reset password process. Once you have done this, you will be able to use the “Sign in with IMDb” option for any future logins.

If you previously used "Sign in with Facebook" to access your IMDb account, please take the following steps to retain access to your account:

  1. Go to the IMDb Reset Password Page.
  2. Input the email associated with your Facebook account and select "Continue". You will receive an email with a link to reset your IMDb password.
  3. Return to the IMDb sign in page and select "Sign in with IMDb" to log in to IMDb with your email and new password.

If you have previously followed these instructions or have already set a password for your IMDb account, please return to the sign in page and use the "Sign in with IMDb" login method.

If you do not reset your password, you will not be able to access your IMDb account and the associated data (e.g. contributions, lists, ratings, recommendations, etc.).

For details on other IMDb account issues, please visit our help page: IMDb login/registration issues

Please feel free to post any questions to this thread.

2 Messages

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70 Points

2 months ago

Hi there,

I just received an email from you. It says „

Dear IMDb Customer,

We are contacting you as someone who has signed-in to IMDb in the past using the Facebook login option.

On October 6, 2022, IMDb will no longer offer Facebook as a means of signing-in to the site. To ensure you maintain access to your account and any saved information, please follow the link below to update your password.“

Did this really come from you or is it a scam?

Thanks in advance

Note: This comment was created from a merged conversation originally titled Facebook login
Sally

Employee

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486 Messages

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5.3K Points

Hello hello,

 

 

The e-mail you received is from IMDb.

 

You can click here for further information.

3 Messages

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70 Points

On October 6, 2022, IMDb will no longer offer Facebook. Is this a Real or Fake email request to change password?

Note: This comment was created from a merged conversation originally titled On October 6, 2022, IMDb will no longer offer Facebook

2.4K Messages

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73.5K Points

2 months ago

Given the fact I don't even have a Facebook account, I obviously have no dog in this race, but I think people who do use this method to log in might want to know why this was decided.

8.4K Messages

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188.9K Points

Observing this from the same standpoint as you, Marco, I worry that IMDb didn't give the users of the particular feature enough time to carry out the account recovery process, only roughly one month as opposed to something more like ninety days.

2 Messages

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70 Points

2 months ago

Recieved email below: please advise if legitimate 

This is an automatic message from the IMDb registration system.

Per your request, we have changed the password associated with your account.

If you did not request this change, please contact us at https://www.imdb.com/contact

Regards,
IMDb help

Note: This comment was created from a merged conversation originally titled Password reset request
Jon

Employee

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357 Messages

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3.5K Points

Hello @Rayverbear​,

Our customer service team has reached out to you directly for assistance with your account.

4 Messages

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80 Points

2 months ago

Hi, what happens to the watchlist I had on the account with facebook login, When I login with my new login the watchlist is empty? I went back to the old one and I exported the ;list but there is no way of importing it to the new one!

Note: This comment was created from a merged conversation originally titled Facebook login v IMDB login

Champion

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4.6K Messages

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114K Points

Instead of importing, you can login to your new account, then View your prior Watchlist in compact view, and use the Copy from this List feature on the 3-dot menu.

Also, I was under the impression you can _change_ the email associated with your old account,

From the Help Center:

How do I update my email address?

To update your email, please visit the Change your email address page in the Account Settings. You'll need to be logged into your IMDb account, via desktop computer or mobile web browser, to update your email. We'll send a One Time Pas ... Read more.

This recent announcement is relevant:

https://community-imdb.sprinklr.com/conversations/imdbcom/removal-of-imdb-account-sign-in-with-facebook/632e1626c307775b6380b408

Jon

Employee

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357 Messages

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3.5K Points

Hello @SRD,

 

Our customer service team has reached out to you directly for assistance with your account.

2 Messages

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62 Points

@Jon​ are you able to also help my situation? I no longer have access to the e-mail I signed up with on Facebook in 2009 as the e-mail service has been shutdown. 

This is absolutely devastating news as I've been using this IMDB account for 10 years :(

Edward

Employee

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274 Messages

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3.1K Points

@Jellyfish15​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

3 Messages

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100 Points

2 months ago

I was under the impression it was more secure to use Facebook login when offered yet you are removing it.  Why are you removing it? If it's for security reasons would you recommend that I remove Facebook login from other sites where I use it?

Note: This comment was created from a merged conversation originally titled Why are you removing Facebook login as an SSO provider

8.4K Messages

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188.9K Points

The question about security is a good one. I would have to wonder which direction the loss of security would be, such as whether IMDb be unworthy of Facebook, or vice versa, Facebook unworthy of IMDb. We wouldn't necessarily know which of them acquiesces to a higher standard. I do suspect, however, that the issue may have something to do with the percentage of Facebook accounts that are sockpuppets, or otherwise used for spam or fraud. If (a big "if") that is the only problem, then the problem is not nearly as worrisome as something more along the lines of Facebook administrators (or developers) abusing the privileges that come with the powers of site maintenance, in such a way as to compromise the "social login" infrastructure. Regardless, that a serious enough scenario that no corporation would ever even bother to disclose any problems of that nature it faces. Maybe it boils down to incompatibilities arising from upgrades to one API or another, in the sense of the upgrade being unnecessarily complex.

1 Message

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60 Points

2 months ago

I followed all the instructions about moving my facebook account to an IMDb account and now all my ratings and watchlist are gone.

Edward

Employee

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274 Messages

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3.1K Points

@Wobbles​ 

I can confirm that our customer service team has contacted you directly.

Please let us know if we can offer any further help

5 Messages

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100 Points

@Wobbles​ Hi. Where you able to recover your data? 

I am having the same issue!

Ive been using the same account for 9 years, with more than 1000 titles in it. I am freeaking out!

4 Messages

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80 Points

2 months ago

I was thankfully able to get in since the change of not using Facebook to login… which was a hard process since it wanted to go to the original email address I used when I made Facebook not the one I’ve since changed my Facebook email to be so wasn’t sure I’d be able to login to that old email address… 

so finally got logged in and all my data and lists and ratings are all gone! I’ve had my account since 2007 filling in data of everything I’ve watched in over a decade and it’s all gone! Help me get this back! 

Note: This comment was created from a merged conversation originally titled Facebook login issue/lost watchlist data
Edward

Employee

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274 Messages

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3.1K Points

Hello @taylove918,

Our customer service team has reached out to you directly for assistance with your account.\


Please let us know if we can offer any further help.

4 Messages

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80 Points

@Edward​ thank you for the quick reply! I just emailed you back. 

5 Messages

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100 Points

@taylove918​ Where you able to recover your data? 

I am having the same issue!

Ive been using the same account for 9 years, with more than 1000 titles in it. I am reeking out!

173 Messages

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2.3K Points

2 months ago

I had always logged in with my Facebook Account till now, where an old E-Mail Adress was connected, which i dont have the password longer. Now i cant login with it longer and the old E-Mail adress is connected here and i cant use it longer now. What can we do now?

Note: This comment was created from a merged conversation originally titled Problem with Login

173 Messages

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2.3K Points

2 months ago

I havent seen it before today, my old E-Mail Adress to which i have no password longer now was in the Facebook account and is connected with the IMDB account which I cant use now longer cause to change the password and so on I need to access the old E-Mail Adress. Can you please help?

173 Messages

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2.3K Points

2 months ago

Now i have a new account and it takes days again till the submissions will get accepted or not and so on, please help

173 Messages

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2.3K Points

2 months ago

Cant you change the e-mail adress of my original account to the one which is connected with this spinklr account?

Employee

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2.3K Messages

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40.3K Points

@tatjana1984​ I've confirmed there is no IMDb account registered under the e-mail address. For further assistance, please reach out via the IMDb Contact Us form with details or links to your original account (e.g. User ID, lists/reviews, and etc.) for further assistance.

173 Messages

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2.3K Points

@Taylor​ under which e-mail Adress you cant find it? the one registered on spinklr or the one which the original IMDB Account had over Facebook?

173 Messages

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2.3K Points

@Taylor​ thats the original account: tatjanagreindl's Profile - IMDb

173 Messages

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2.3K Points

@Taylor​ and this account needs to get the E-Mail adress which i use on spinklr or you could merge it with this account tatjanagreindl-76849's Profile - IMDb which i made to upload evidences when former the Facebook login didnt work and now is my temporarly submission account

Employee

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2.3K Messages

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40.3K Points

@tatjana1984​ Thanks! I've helped send a Reset Password email to your registered e-mail. Please use the link provided in the e-mail to reset your password. 

173 Messages

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2.3K Points

@Taylor​ thx very very very very much, it worked and i am in now

2 Messages

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70 Points

2 months ago

I created an account with Facebook but can't login via Facebook (different account than I'm posting this with) so I tried entering my email associated with my Facebook account to change to an IMDb account, but it just gave an error saying "There was a problem We're sorry. We weren't able to identify you given the information provided." I really want to recover my account since I've rated many movies but at the moment am not able to login or switch the account away from Facebook.

Note: This comment was created from a merged conversation originally titled Can't switch from Facebook login to IMDb login
Edward

Employee

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274 Messages

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3.1K Points

@benlowry282​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

2 Messages

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70 Points

2 months ago

Noticed that IMDB no longer supports FB login since 6th of October.  – So today I couldn't access my user from the computer anymore, only from the mobile app.

When I tried to log in with my email that was connected to FB, my watchlists were no longer available. So I decided to delete my "empty" imdb account and tried log in again with email. Turns out my empty account was somehow related to the account that was linked with Facebook, so I accidentally deleted all my data that I had gathered for years... Many watchlists and thousands of movie ratings.

Can I somehow recover anything? I have a csv file with an old watchlist, but imdb doesn't seem to have an import function, or is it possible? If I can’t recover anything at least can I import CSV files?

Note: This comment was created from a merged conversation originally titled Recover data from deleted account
Sally

Employee

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486 Messages

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5.3K Points

Hi there,

 

I'm truly sorry for this.

 

Unfortunately, once you have deleted your IMDb account, it is permanent and we have no way to recover your information.

 

Thank you for understanding.

Employee

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2.3K Messages

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40.3K Points

@stockcinema​ It sounds like you may have done what you intended and deleted the empty account. If you still require assistance with accessing the account - could you provide the link to the referenced IMDb account with your lists/ratings?

2 Messages

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70 Points

2 months ago

I've just seen that they've removed the Facebook login and it won't let me reset my password using the email address my Facebook is currently associated with.  I can reset it with an old email address which Facebook was originally set up with but no longer exists and I can't access, so I'm unable to log in on the website.

I am actually still logged in on the app, but all I can see there is my account name, not what email address it is associated with or any ability to reset it from there.  Any help would be appreciated

Note: This comment was created from a merged conversation originally titled Facebook log in removed, can't log in
Edward

Employee

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274 Messages

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3.1K Points

@rwijeyekoon​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

2 Messages

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70 Points

2 months ago

When I try to login in with my Facebook email it makes a new account but I already have one with that email. I've tried forgotten password but that only applies to the new email not the old one when I logged in using facebook

Note: This comment was created from a merged conversation originally titled Facebook Email
Edward

Employee

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274 Messages

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3.1K Points

@Jespankhania1​ 

Our customer service team has reached out to you directly for assistance with your account.
Please let us know if we can offer any further help.