Michelle's profile
Employee

Employee

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14.5K Messages

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282.3K Points

Friday, September 23rd, 2022 8:25 PM

Removal of IMDb Account “Sign in with Facebook”

Removal of IMDb Account “Sign in with Facebook”

Effective October 06, 2022, you will no longer be able to use “Sign in with Facebook“ to access your IMDb account. You can maintain access to your account and any saved information by setting a password on your IMDb account using the reset password process. Once you have done this, you will be able to use the “Sign in with IMDb” option for any future logins.

If you previously used "Sign in with Facebook" to access your IMDb account, please take the following steps to retain access to your account:

  1. Go to the IMDb Reset Password Page.
  2. Input the email associated with your Facebook account and select "Continue". You will receive an email with a link to reset your IMDb password.
  3. Return to the IMDb sign in page and select "Sign in with IMDb" to log in to IMDb with your email and new password.

If you have previously followed these instructions or have already set a password for your IMDb account, please return to the sign in page and use the "Sign in with IMDb" login method.

If you do not reset your password, you will not be able to access your IMDb account and the associated data (e.g. contributions, lists, ratings, recommendations, etc.).

For details on other IMDb account issues, please visit our help page: IMDb login/registration issues

Please feel free to post any questions to this thread.

3 Messages

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90 Points

4 months ago

That's ok by me. I cut my cable cord and cut off Facebook! :) 

5 Messages

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104 Points

4 months ago

It's seems that for some reason I already had a blank account with the same e-mail that I used on my facebook account that I used to connect to IMDb therefore after IMDb canceled the login using facebook I can't connect again to my account.

I tried to complete delete my blank account to see if I could "Reset Password" to connect to my facebook one but that also didn't work...

I still have the access to my IMDb account with facebook login on the App on my cellphone but didn't find anything there that could help me to login on any other terminal.

Is there any way to connect to my account again?

Note: This comment was created from a merged conversation originally titled Unable to login

Employee

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2.3K Messages

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40.3K Points

@Ifret To further assist, could you help provide the User ID that is displayed within the app? To find this, take the following steps:

  1. Go to the "You" tab on the bottom right-hand corner
  2. Click on the "Gear" icon on the top right
  3. Click on Account, listed under the User section

5 Messages

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104 Points

@Taylor, thank you very much!

My User ID is ifret

And the name shown on the App's main screen is my name, Leonardo, registered in my Facebook account used to log in.

Employee

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2.3K Messages

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40.3K Points

Thanks! I've helped with sending a Reset Password email to your registered e-mail. Please use the link provided in the e-mail to reset your password. 

5 Messages

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104 Points

I really appreciate your help but it seems something went wrong...

When I tried to follow the link I got this message:

5 Messages

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104 Points

Wait!

I just tried to "Reset Password" again with my e-mail from the Facebook account and this time it worked and I was able to connect again to my account!!

Probably it recognized my e-mail after you created a reset using my User ID!

Thank you very much!

You really helped me a lot!!

My greatest regards!

2 Messages

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70 Points

4 months ago

Good morning, 

After the removal of Facebook from my account, I tried resetting my password and it seems I have lost all of my account history. For whatever reason it looks like i have 2 accounts connected to the same email. This new sign is says I have been a member since October 2021, however it is not my userID and I have had my original account for much much longer. 

Can anyone help me get access to my original account? 

Note: This comment was created from a merged conversation originally titled Problem accessing my old account that was connected via Facebook
Edward

Employee

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414 Messages

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4.6K Points

@DreTheProphet​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

2 Messages

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70 Points

4 months ago

I had an facebook log in account,now this is not possible, I had to create an IMDb account but I lost my data (Ratings,Lists) how can I recover it?


With the Facebook log in my user is this: ricardocnn-131-993373, I hope that helps.

Note: This comment was created from a merged conversation originally titled Recover ratings and Lists
Edward

Employee

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414 Messages

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4.6K Points

@RMDs​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

2 Messages

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70 Points

4 months ago

Hi, everyone

Hope you are all doing great

I tried to enter my IMDb account through the website and was asked to reset my password to login with a method other than facebook. I was able to reset it and enter my account normally, the only thing is that there is no sign of my watchlist and, most importantly, my own 7-year-old watched list.  The website doesn't appear to be syncing correctly, I can use my mobile app with no problem and the lists are fine

Has this ever happened to anyone? Is there any way to fix it?

Thanks a lot!

Note: This comment was created from a merged conversation originally titled Problem Syncing Website and Mobile App

Employee

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2.3K Messages

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40.3K Points

Hi @SuperHec777 

It sounds like you may have signed into a different account on the website. To confirm this you can check the User ID of the account you're signed into on the IMDb mobile app. To find this, take the following steps:

  1. Go to the "You" tab on the bottom right-hand corner
  2. Click on the "Gear" icon on the top right
  3. Click on Account, listed under the User section

2 Messages

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70 Points

4 months ago

Hi all, since facebook login has been unsupported I lost all my lists. I already had an account with same email with Google and it seems that I'm unable to access my original facebook account. I've reset my password but then I access my Google account. So I'm not able to get my data from my facebook account. How can this be fixed? Thanks!!

Note: This comment was created from a merged conversation originally titled Facebook login: data lost

2 Messages

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70 Points

4 months ago

I have an account on IMDB and I use Facebook to sign in. However, Facebook login is no longer available. 

When I followed the directions on how to sign into your account if you used Facebook before, it took me to a completely new profile that has all my data missing! 

This is my old profile back with the Facebook account 
HasankaDesigner's Profile - IMDb

And this is the profile that is complete empty!

hasandafer's Profile - IMDb

My Facebook account is linked the same email for both accounts! and I am so confused right now. 

Appreciate any kind of help and suggestions. 

Cheers 

Note: This comment was created from a merged conversation originally titled Cannot access my account

3 Messages

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82 Points

4 months ago

So I used to log to IMDb trough my Facebook account. I guess this is not available anymore, so I followed the instructions and I added a password to my old account and it was no longer linked to Facebook.... but what do you know... my Watchlist was empty... which sucks a lot cause i had 200+ movies that I wanted to watch later and I was adding them there for the moments when I have the time to watch a movie, but I don't have an idea which.

So my question is - how do I get my Watchlist back? I really need it...

Note: This comment was created from a merged conversation originally titled I want my Watchlist back...

2 Messages

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72 Points

4 months ago

Hello,

I cannot log in connecting my Facebook account? What can I do?

Note: This comment was created from a merged conversation originally titled Login
Edward

Employee

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414 Messages

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4.6K Points

@Greucean​ 

Our customer service team has reached out to you directly for assistance with your account.


Please let us know if we can offer any further help.

3 Messages

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82 Points

4 months ago

I want my Watchlist back...

So I used to log to IMDb trough my Facebook account. I guess this is not available anymore, so I followed the instructions and I added a password to my old account and it was no longer linked to Facebook.... but what do you know... my Watchlist was empty... which sucks a lot cause i had 200+ movies that I wanted to watch later and I was adding them there for the moments when I have the time to watch a movie, but I don't have an idea which.

So my question is - how do I get my Watchlist back? I really need it...

2 Messages

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70 Points

3 months ago

I have created my account 7 or 8 years ago which I used to log in with Facebook. But recently I am unable to log in with Facebook. I have changed my Facebook email recently. I tried to login with my new email but I'm getting an error and unable to log in. I no longer have access to my previous email. My account is still logged into my phone but I am unable to add email to this account. I tried to log in with a browser but failed. Please help me to recover my account. 

Note: This comment was created from a merged conversation originally titled unable to login with facebook

8 Messages

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136 Points

3 months ago

Hello, I've been a user of IMDB for over a decade. I had more than 2,000 ratings. Now all are gone, except for 9 new ones I just put in. I used to use the Facebook login button, but now that is gone. I suspect its gone because Amazon does not want to play well with Facebook. All fine, but how do I recover my historical ratings data? Please help! This is a HUGE problem for me! I use IMDB all the time!

Note: This comment was created from a merged conversation originally titled 2,000+ ratings gone

8 Messages

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136 Points

3 months ago

Hello, I just posted this question in community. How do I recover my lost ratings?

https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/2000-ratings-gone/6352b892232e4267b002ba40

2 Messages

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70 Points

3 months ago

Hello,

I assume was logged in with Facebook and I do not use very often the e-mail address I use for Facebook. When I logged in with that e-mail address I could not receive my watchlist and other lists. I am still logged in on my mobile app, however, I cannot link these accounts. How can I do it?

8 Messages

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136 Points

@Snake93​ the solution they offered did not help me recover my lost ratings. It's very frustrating because I had 2000+ ratings over 10+ years. In my case the password reset article did not help. I need someone from IMDB and Amazon to explain the process for recovering ratings associated with Facebook accounts. I'm assuming the data retrieval has to be done manually from the backend. In my case, essentially they will need to merge my new account with my old account. Accounts are based on unique email. So all they have to do is find my old account based on my Facebook email address.

2 Messages

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70 Points

This is just absurd. I can see my watchlist and ratings on my mobile app (which is terrible by the way, there is no update personal information section and i cannot change my lists as i wish). But I cannot sign in via browser. Whoever took this decision must be a literal genius.

8 Messages

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136 Points

You're lucky! I can't see my ratings on my phone or desktop. Horrible! I had invested so much time to give IMDb my data and now they're acting like it's no big deal. Perhaps it's time to cancel my Prime membership!!!

Employee

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2.3K Messages

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40.3K Points

@Snake93To further assist, could you help provide the User ID that is displayed within the app? To find this, take the following steps:

  1. Go to the "You" tab on the bottom right-hand corner
  2. Click on the "Gear" icon on the top right
  3. Click on Account, listed under the User section

2 Messages

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70 Points

Hello @Taylor I believe you're referring to the IMDb app? I don't have the app installed on my phone so I don't see how that could help.

I tried contacting IMDb giving the User ID shown on Facebook. I'm still waiting for a reply.

Employee

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2.3K Messages

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40.3K Points

@posteral​ Do you have any IMDb links/references to identify the account you were previously using? For example, a link to a review, list/watchlist, or a user profile

2 Messages

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70 Points

3 months ago

Since the option of Logging in with Facebook has been disabled, I discovered I already had an account with only 1 watched item saved. It had no lists, nothing.

The thing is: fot both accounts I apparantly use the SAME emailadress, but I always used the 'login via Facebook' option so that's the one which is updated.  I tried everything to recover my 'facebook-page' but no matter what I do, I keep ending up at the one with only 1 saved item. All I want is to have all my lists back, so I could really use some help. 

Note: This comment was created from a merged conversation originally titled All lists are gone