S

1 Message

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70 Points

Wednesday, November 13th, 2024 7:00 AM

Solved

Getting error while adding to watchlist.

Hi team

when I was trying to add movie to watchlist or updating acc details it is shows error which was fine for me unless it showed backend failure error. As I am software developer it is not a good practice to show your backend error, it might be a doorway for any hacker to your systems.

so please fix the issue.

imdb ios app version 15.1.1

Ios 18.0.1

Accepted Solution

Employee

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3 Messages

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130 Points

1 month ago

Hi All,

The reported issue has been sorted out. Can you please confirm the same from your side.

Thanks for your support.

18 Messages

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316 Points

@_Anna_​ Yes I am finally able to log in. Thank you

296 Messages

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5.5K Points

@jazzykhalid​ Me too and we are back. Thank you so much.

48 Messages

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1.4K Points

@_Anna_​ I'm back on just fine. Thank you.

Official Solution

Employee

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3 Messages

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130 Points

1 month ago

Hi @shesharajgore

Apologies for inconvenience.

This is a known issue and we have already reported this to the relevant team.

They are looking into it.

Thank you for your patience meantime.

(edited)

12 Messages

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174 Points

1 month ago

As of tonight I am no longer able to sign in. It just returns me to the sign in page. Also, searches return "Something went wrong. Please reload the page and try again" and some random movie quote.

Note: This comment was created from a merged conversation originally titled Cannot sign in, searches return error page

12 Messages

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174 Points

Also just noticed the home page, other than the ad at the top, is all error messages: "Sorry, there was an error loading the page" under each section (What to Watch, Exclusive Videos, etc.)

153 Messages

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4.1K Points

I can't log in either.

296 Messages

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5.5K Points

@abbatazappa​ I can't log in either. Something is wrong with IMDb and we need to know what is going on and what is wrong with IMDb right now!

Employee

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1.2K Messages

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12.4K Points

Hello @abbatazappa,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

  • Device model
  • Operating System version number
  • IMDb App version number
  • Screenshots
  • Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.  

​ 

2 Messages

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74 Points

1 month ago

Neither from iOS app, or web browser (Chrome, Safari on MacOS)

Getting server internal error when using IMDB user and password.

{
    "errors": [
        {
            "message": "Context creation failed: Type of coral response did not match expected response: {\n    \"requestId\": \"7580a23e-8263-4b22-bcd0-95c61535db94\",\n    \"data\": {\n        \"Output\": {\n            \"__type\": \"com.amazon.coral.service#InternalFailure\"\n        },\n        \"Version\": \"1.0\"\n    }\n}",
            "extensions": {
                "code": "INTERNAL_SERVER_ERROR"
            }
        }
    ]
}

Note: This comment was created from a merged conversation originally titled Login does not work

296 Messages

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5.5K Points

@crudo​ Me too, something is wrong with IMDb. What is happing?!?

Employee

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1.2K Messages

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12.4K Points

Hello @crudo and @alex_hartsell,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

  • Device model
  • Operating System version number
  • IMDb App version number
  • Screenshots
  • Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.  

​ 

 

18 Messages

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316 Points

1 month ago

I am unable to log in to my IMDb account, which is associated with my company's scorecard. I tried forgetting the password link but it says it sent me an OTP to the email associated with my account but I haven't received any email. Neither in inbox nor in junk. Can someone please help me and let me know what the issue is?

Note: This comment was created from a merged conversation originally titled Unable to login to my acccount

(edited)

Employee

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1.2K Messages

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12.4K Points

Hello @jazzykhalid​, 

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

  • Device model
  • Operating System version number
  • IMDb App version number
  • Screenshots
  • Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.  

​ 

296 Messages

 • 

5.5K Points

1 month ago

Something is wrong with IMDb! We need answers now! What is happing? We can't log back in, go to pages or the apps! What is going on?! Why is it acting like this?!

(edited)

48 Messages

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1.4K Points

1 month ago

Is it up or down? I cannot access movie pages. When asked to log in, I either end up back at the sign in page or get a 500 Error

Note: This comment was created from a merged conversation originally titled What is the current status of IMDb?

Employee

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1.2K Messages

 • 

12.4K Points

Hello @xianjiro​,

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

  • Device model
  • Operating System version number
  • IMDb App version number
  • Screenshots
  • Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.  

​ 

 

77 Messages

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2K Points

1 month ago

I had just submitted a trivia item when I suddenly dropped out of IMDB. I tried to log on again several times, but found myself constantly being looped back to the logon screen. At a later attempt, I got an Error 500 message. This is the first time this has happened in my 14 years as a contributor. What is going on and how  can this be fixed?

Note: This comment was created from a merged conversation originally titled Problem Logging on to my IMDB account

Employee

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1.2K Messages

 • 

12.4K Points

Hello @janusminoa​, 

The issue has been reported to our engineering team, and a fix has been implemented. Please restart your device and try again to sign into your IMDb/IMDbPro account.

If the issue persists, please provide us with the following information:

  • Device model
  • Operating System version number
  • IMDb App version number
  • Screenshots
  • Description of the issue you're experiencing, including any steps to reproduce the problem

Your device model and software version number can be found in your phone settings, typically in "General information" and "About" sections.

For more information about how to access this information or for troubleshooting tips, please visit our Help Site article.  

​ 

 

77 Messages

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2K Points

Thank you. The issue seems to have been resolved, since I was able to regain access to the site late yesterday. I will keep your instructions in mind should this problem persist.