10K Messages
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163K Points
FYI, Frozen Image Lists w/Missing Images
FYI, I wanted to let everyone know I am seeing a problem with some of my image lists being frozen. I would assume everyone has the same issue. I wanted to point it out, since it was a bit tricky to even identify the problem, let alone fix it (you can't see missing image). I have not been able to view or edit some of my image lists in the past two days. I would assume others have the same problem. I also can see it has implications for pending image polls, as well as, existing polls that need to be updated that have missing images.
The timing seems to coincide with the software update to the IMDb lists. At first, I thought it was just the server not being available, but I was able to access these lists if I tried to copy them, so it would not seem to be a server issue. I know the two image lists that I have that are frozen; each had a missing solo image, but both missing images were not visible from the copy page, nor was I able to delete them from the edit page. The problem for most would lie in the reason why they are frozen, which may not be obvious. I was only able to figure it out, since in trying fixing it the number of images I could copy was one less than the number cited on the list, plus previously knowing that both lists had a missing image.
The workaround seems to be just to create a new list by transferring the information. Individually check each image to be copied from the copy feature on the frozen list, so you are sure not to transfer the missing image, and you do not end up freezing your new list. (You can access your list by adding copy after list number on the web address, see below.) Then, you can delete the old list once you have recreated it. I then updated my poll suggestion header with the new poll list number. If there is an easier or quicker fix, please post it here. I would assume unless this software glitch is addressed, we won't be able to fix and re-push existing polls with missing image issues going forward.
Access from Copy Page
Error Message from Edit Page / Regular List Page
Col_Needham
Employee
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7.3K Messages
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179.2K Points
7 months ago
@urbanemovies Thanks for the problem report and sorry for the inconvenience. This is being handled on the main feedback thread for the lists software update at https://community-imdb.sprinklr.com/conversations/imdbcom/imdb-redesigns-listlike-pages/662a8541586efb2637c22757 and a fix is in progress.
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urbanemovies
10K Messages
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163K Points
7 months ago
FYI, missing images are now visible on the new re-designed list page, but you have to click them to see any text in the notes box for now.
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