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1 Message

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70 Points

Thursday, October 5th, 2023 10:01 PM

Closed

Solved

Why limit the number of profiles you can track?

Dear Sir/Madam,

I am writing to bring to your attention an issue I have encountered while attempting to track new pages on your service. Upon doing so, I received the following message: "You have reached the maximum number of Tracking Entries! Please contact customer support for help."

As a professional in my field, it is imperative for me to have access to a wide range of contacts and maintain effective public relations. Therefore, it is crucial that I am not limited in the number of pages I can track. I have carefully reviewed my subscription agreement, and there is no mention of a specific limit on the number of profiles that can be tracked.

Given the importance of this feature and its absolute indispensability to professionals like myself, I kindly request your assistance in resolving this matter promptly. I would greatly appreciate it if you could provide clarification on the limitations imposed on tracking entries or offer a solution that allows me to track additional pages within the scope of my subscription.

Thank you for your attention to this matter, and I look forward to your prompt response.

Sincerely,
Kristian Sensini

Accepted Solution

Employee

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1.1K Messages

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11.3K Points

1 year ago

Hello @keyes, 

Please note that the maximum number of names or titles that can be tracked are 7,499. If you have reached that number, it means that you have reached the maximum limit. In order to prevent strain on our systems we cannot increase the limit at this time.