Where arre my photos?

My IMDb Pro account expired, but when I renewed it, I couldn't find my years of photos. Where are they? Please help.

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Gunika

2 Messages

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80 Points

8 days ago

I have renewed my IMDbPro. But something is really not right, and I was forced to sign in via my Amazon account. My images still haven't been restored, even though I renewed my IMDbPro. There is no customer service number. Not sure how to resolve this.

https://www.imdb.com/name/nm3720880/?ref_=pro_nmmi_ov_visitcons

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Ozzy

Employee

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2.9K Messages

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30.2K Points

Hi @Gunika,

Thank you for your problem report.

Please refer to this FAQ in our Manage your Images guide:

What happens to my images when I cancel my membership?

Any images that you’ve uploaded will be removed from the site when you cancel your membership. This may include your primary image and featured image selections, as well as any images which you have added to your gallery. Note that any images uploaded by IMDb editorial and the changes you’ve made to these images will continue to be displayed on the site even after you’ve cancelled.

However, it looks like you may need to recover an account previously associated with your IMDbPro membership. To do this, please contact us directly. This should help restore any images you might've had live on your IMDb Name page prior to your previous IMDbPro membership expiring.

Thanks!

(edited)

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7 days ago

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Gunika

Where arre my photos?

Gunika

Ozzy

What happens to my images when I cancel my membership?

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