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70 Points

Saturday, December 6th, 2025

Solved

Unable to verify my sag status -attached to another account

Hi there, I got a notice that my IMDBpro membership was about to expire and the credit card I had on file was expired. I changed the credit card and thought everything was good. A day later I was unable to access my account. It said I need to renew my membership through amazon . I did renew with Amazon which has a different email and I believe by doing that I created a whole new account. I m still able to access my original account which I've had for 20years but I am unable to Verify my sag status which says that it is attached to another account. I'v tried to read about deleting that account and putting the original email in.  I now have two accounts -One with all of my credits and another which has nothing. They both have my name with different identifying numbers in parenthesis .Very confused . Your help would be great appreciated. Thanks so much

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9 days ago

Hello @SAT562eF_,

In order to help you with your request, I recommend you to contact our customer service team:

https://help.imdb.com/contact?deepLink=IMDbPro&disableLoginPopup=true