Greg

1 Message

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70 Points

Tuesday, February 24th, 2026

No Status

Unable to upload videos

Hello,

Having a claimed page, being a premium member, I still can not upload any videos.  Nothing works.  How do you resolve this!

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Updated 

4 hours ago

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nevin

3 Messages

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80 Points

6 hours ago

Hi everyone, I’m having an issue uploading a demo reel to my IMDb page and was hoping someone could help. I am an IMDbPro member, and my name page is fully claimed. When I go to my account and click on “Your Page,” it correctly redirects me to my acting profile. From there: I click the Videos tab.It shows the option to add/upload a video.When I click Upload Demo Reel, I’m redirected to the video management page.However, I receive a message saying: “You must claim your IMDb page before you can upload videos.” The issue is that my page is already claimed and connected to my IMDbPro account. Has anyone experienced this before? Is there a secondary verification step I might be missing, or could this be a technical/account sync issue? For reference, this is my page:https://www.imdb.com/name/nm7221606/ Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/unable-to-upload-demo-reel-says-page-must-be-claimed-but-it-is-claimed/699d0607983c6c082c47b354 Title : Unable to Upload Demo Reel – Says Page Must Be Claimed (But It Is Claimed)

4

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Jon

Employee

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1.7K Messages

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17.1K Points

Hello @Brink98,

Sorry to hear you're having trouble uploading your demo reel. Please make sure to consider the following:

  • You are on a stable internet connection or uploading via wired connection
  • All the required fields are filled out upon upload
  • The computer does not go to sleep during upload
  • Your browser is up-to-date, running the latest version

Also, to ensure the video you're uploading fits within our video requirements:

  • File Size: Up to 10 GB
  • Quality: From standard to full HD 1080p
  • File Format: Most major formats such as WMV, AVI, and QuickTime

IMDb does not support ProRes file formats at this time. IMDb accepts most major codecs, but we recommend H.264 for optimal results.

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14 hours ago

0

Brink98

6 Messages

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80 Points

@Jon​ 

Jon, thanks for that information. However, I am not even able to get to the webpage where I can attach a file. I select "Upload Video" and immediately the webpage that says "Demo Reel error" appears and says that I have to claim my IMDb page. This, however, does not make sense because I already had a reel uploaded as a primary video.

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14 hours ago

0

Jon

Employee

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1.7K Messages

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17.1K Points

Hello @Brink98​,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

 

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12 hours ago

0

Brink98

6 Messages

 • 

80 Points

I have been a Pro member for a while now, and have uploaded demo reels in the past. However, I now try to upload a reel and I am met with the error page stating I need to claim my IMDb page. I did this a long time ago and am not sure why it is an issue now. My payment is up to date and again, I have uploaded videos before. Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/i-have-a-paidfor-imdb-pro-account-but-i-cannot-upload-a-new-reel/699cb55b709ea41608a656d1 Title : I Have a Paid-For IMDb Pro Account, but I Cannot Upload a New Reel

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6 hours ago

0

katialeclercow

4 Messages

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100 Points

6 hours ago

Hi  I never had any problem to upload videos on my profile (I have 4 showreels) and today this message appeared. You must claim your IMDb page before you can upload videos. When I click on the link it doesn't lead nowhere. Please help me ! Katia Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/upload-a-video/699cc2256565d50faf976f4f Title : Upload a video

1

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Jon

Employee

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1.7K Messages

 • 

17.1K Points

Hello @katialeclercow,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

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12 hours ago

0

cjkalajian

4 Messages

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92 Points

6 hours ago

I'm having trouble uploading a video/reel to my profile. It says "must claim profile" but I've already done that and can upload photos... I also have a Pro membership and have tried on different internet browsers... help?! Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/trouble-uploading-videoreel/699cd0146565d50faf97f9d4 Title : Trouble Uploading Video/Reel

2

0

Jon

Employee

 • 

1.7K Messages

 • 

17.1K Points

Hello @cjkalajian,

Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation. I'll reply once we receive further information.

Thank you for your patience.

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11 hours ago

cjkalajian

4 Messages

 • 

92 Points

Thank you

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6 hours ago

0

yogzz

Employee

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1 Message

 • 

60 Points

6 hours ago

Hello There,Thank you for reporting this issue. I've forwarded this information to the appropriate team for further investigation (Ref Ticket #P388246469). I'll reply once we receive further information. Thank you for your patience.

Cheers!

1

0

cjkalajian

4 Messages

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92 Points

Thank you 

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6 hours ago

0

JasonN

2 Messages

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70 Points

5 hours ago

hello. • i am a paid member of imdb pro, with current up to date membership. • have claimed my page. • have current computer software, hardware, browser, internet, et al • have small enough file size. when i attempt to add a new video to my page, it tells me "must claim page before uploading video." i have already claimed my page. can someone please advise the solution? thank you very much. JN Note: This comment was created from a merged conversation Link : https://community-imdb.sprinklr.com/conversations/imdbprocom/cannot-upload-new-video/699d2b97980f74013282c5c8 Title : Cannot Upload New Video.

0

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nevin

3 Messages

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80 Points

4 hours ago

Seems a lot of us have this problem. To be clear, the button that says "Upload Demo Reel" appears; you can click it - then it jumps into a separate tab with the message "You must claim your IMDb page before you can upload videos."

We don't even get to opition of uploading the video in the first place.

  • Internet connection is fine -fastusing Google Chrome, and did an Incognito tab as well in Chrome to avoid any cookie issues.
  • I still get the same issue 

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