Unable to update profile photo

I am an Imdb pro member, yet whenever I try to upload my image I get a blank screen under add image, with no option to upload, see my screenshot. Please could someone fix this asap? I am using Edge, in private, I've deleted all extensions.

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Col_Needham

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7.4K Messages

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180.2K Points

14 days ago

@saadvisuals Please see the advice in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF particularly the points on trying other browsers, networks and disabling VPNs and ad blockers. Please let us know what happens.

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saadvisuals

5 Messages

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110 Points

i've tried chrome, edge, disabled extentions ad blocker, used my phone still not working

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14 days ago

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Jon

Employee

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1.2K Messages

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12.4K Points

Hello @saadvisuals,

In order to help you with your request, I recommend you to contact our customer service. You can use the following filter to contact our customer service team:

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14 days ago

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saadvisuals

5 Messages

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110 Points

can you give me the email i don't even see this option

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14 days ago

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Jon

Employee

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1.2K Messages

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12.4K Points

Hello @saadvisuals,

Our customer service team has reached out to you directly for assistance with your account.

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14 days ago

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saadvisuals

Unable to update profile photo

Col_Needham

saadvisuals

Jon

saadvisuals

Jon

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