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saadvisuals
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5 Messages

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110 Points

Saturday, December 7th, 2024 10:38 AM

Closed

Solved

Unable to update profile photo

I am an Imdb pro member, yet whenever I try to upload my image I get a blank screen under add image, with no option to upload, see my screenshot. Please could someone fix this asap? I am using Edge, in private, I've deleted all extensions.

Problem

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Updated 

6 months ago

31

1

0

Col_Needham

Employee

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7.7K Messages

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184.5K Points

6 months ago

@saadvisuals Please see the advice in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF particularly the points on trying other browsers, networks and disabling VPNs and ad blockers. Please let us know what happens.

4

0

saadvisuals

5 Messages

 • 

110 Points

i've tried chrome, edge, disabled extentions ad blocker, used my phone still not working

6 months ago

0

Jon

Employee

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1.4K Messages

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13.5K Points

Hello @saadvisuals, In order to help you with your request, I recommend you to contact our customer service. You can use the following filter to contact our customer service team:​

6 months ago

0

saadvisuals

5 Messages

 • 

110 Points

can you give me the email i don't even see this option

6 months ago

0

Jon

Employee

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1.4K Messages

 • 

13.5K Points

Hello @saadvisuals​, Our customer service team has reached out to you directly for assistance with your account.

6 months ago

0

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