5 Messages
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120 Points
Thumbnail for Demo Reel?
Hi! I recently uploaded a new demo reel, and IMDb only generated one slate image for it. Is this a new policy/feature that only one image is generated for uploads now?
In the past when I've uploaded demo reels, multiple slate images have been generated by IMDb so that I could pick the best still to represent the video.
I uploaded the latest demo reel about 4 days ago- I thought maybe with time more slate image options would show up as the video was processed, but that hasn't been the case.
Thank you for your time!
Michelle
Employee
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18.2K Messages
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321.3K Points
5 days ago
Hi BabyChemist -
Thanks for reporting, our tech team is currently investigating.
In the meantime, if you provide me with the exact video timestamp I can take a look at updating the thumbnail slate for you?
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Jack
Employee
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61 Messages
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1.6K Points
2 days ago
@BabyChemist - thank you again for raising this, our team is actively working on a fix so that future uploads will have multiple slate image available for review selection like we did previously. We're hoping to have this out by next week.
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