D

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80 Points

Tuesday, July 11th, 2023 1:08 AM

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The no IMDb account found.

No IMDb pro account found. I upgraded about 2 yers ago for lifetime pro plan when I login in today says no pro account found. I tried my other e mil too. Can someone help here …

Employee

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7.2K Messages

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177.9K Points

1 year ago

@davefrmn2019  IMDbPro does not offer (and has not ever offered) a lifetime membership scheme, sorry.  It is likely that your annual subscription has simply expired. 

(edited)

2 Messages

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80 Points

I didn’t purchase an annual plan I purchased the lifetime plan that was on sale at the time. Can support help me here %?

Employee

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7.2K Messages

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177.9K Points

@davefrmn2019​ Sorry, but as noted above, we have never sold a lifetime plan.  You might want to check your records / receipts from IMDbPro at the time.  Perhaps you purchased an equivalent package at another site?