B

3 Messages

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142 Points

Friday, October 11th, 2024 1:07 AM

Closed

Solved

SAG-AFTRA Verification/ Linking Account, IMDB Pro issue

See attached screenshot below. 
While attempting to connect my professional affiliations and add my SAG-AFTRA info (and continue to get 30% off IMDb Pro) I get this error message: 
"There was a problem

The SAG-AFTRA member ID you entered is already linked to an existing IMDbPro account. Pleasecontact customer servicefor further assistance, or learn morehere."

I am logged into my pro account attempting to input this. 

My SAG-AFTRA ID, name, and email are all correct. 

Accepted Solution

3 Messages

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142 Points

20 days ago

**CASE CLOSED! 🎬**

After two weeks of back-and-forth with IMDb and IMDbPro support, I finally cracked the case of the missing SAG-AFTRA link!

**The Problem:**  
I kept getting a notification that my SAG-AFTRA ID was already linked to another account—not my IMDbPro. Weird, since I had entered everything correctly.

**The Plot Twist:**  
Turns out, my SAG-AFTRA ID was linked to an old, basic IMDb account (with a different email) from when I snagged a discount years ago. 🤦‍♂️

**The Solution:**  
Support unlinked my ID from the old account. I relinked it to IMDbPro, and voilà! Mystery solved. Crisis averted. 🎉

Now back to our regularly scheduled programming!

Employee

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1.2K Messages

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11.9K Points

25 days ago

Hello @bjcomedy,

In order to help you with your request, I recommend you to contact our customer service. You can use the following filter to contact our customer service team:

Also, please include your SAG-AFTRA member ID, and SAG-AFTRA email address in your message.