3 Messages
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142 Points
SAG-AFTRA Verification/ Linking Account, IMDB Pro issue
See attached screenshot below.
While attempting to connect my professional affiliations and add my SAG-AFTRA info (and continue to get 30% off IMDb Pro) I get this error message:
"There was a problem
The SAG-AFTRA member ID you entered is already linked to an existing IMDbPro account. Pleasecontact customer servicefor further assistance, or learn morehere."
I am logged into my pro account attempting to input this.
My SAG-AFTRA ID, name, and email are all correct.
Accepted Solution
bjcomedy
3 Messages
•
142 Points
20 days ago
**CASE CLOSED! 🎬**
After two weeks of back-and-forth with IMDb and IMDbPro support, I finally cracked the case of the missing SAG-AFTRA link!
**The Problem:**
I kept getting a notification that my SAG-AFTRA ID was already linked to another account—not my IMDbPro. Weird, since I had entered everything correctly.
**The Plot Twist:**
Turns out, my SAG-AFTRA ID was linked to an old, basic IMDb account (with a different email) from when I snagged a discount years ago. 🤦♂️
**The Solution:**
Support unlinked my ID from the old account. I relinked it to IMDbPro, and voilà! Mystery solved. Crisis averted. 🎉
Now back to our regularly scheduled programming!
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Jon
Employee
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1.2K Messages
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11.9K Points
25 days ago
Hello @bjcomedy,
In order to help you with your request, I recommend you to contact our customer service. You can use the following filter to contact our customer service team:
Also, please include your SAG-AFTRA member ID, and SAG-AFTRA email address in your message.
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