1 Message

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70 Points

Sunday, November 9th, 2025

Solved

No option to add / update images on the Pro account page.

No option whatsoever to add images to the IMDB Pro page. And no way to contact the support because the email button isn't active. Anybody experienced the same and successfuly resolved this problem? Because RN I am questioning having the pro page if I can't even manage my page I just paid for...

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Employee

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8.2K Messages

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190.3K Points

26 days ago

@DancingButterfly Sorry to hear about the problem. If you are using https://help.imdb.com/contact and then selecting “IMDbPro > Updating images/demo reels” then the E-mail button is unavailable because there are links to an extensive help page at https://help.imdb.com/article/imdbpro/manage-your-imdb-page/manage-your-images/GYJLH267T2DMYJ53 in section #2 of the page. If the above help link does not solve your problem, please contact IMDb support via this link instead: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true Hope this helps.

Employee

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351 Messages

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3.5K Points

25 days ago

Hello DancingButterfly, Thank you for your message. I've reviewed your account and I see the name page claiming process is not complete yet, hence you won't be able to make certain customizations to your name page. You are welcome to use the link shared by Col to contact IMDb customer service for further instructions: https://help.imdb.com/contact?deepLink=recovery&disableLoginPopup=true