apgum's profile

5 Messages

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110 Points

Thursday, May 30th, 2024 11:25 AM

Closed

Solved

My pictures are no longer on my page

Pictures have been erased

5 Messages

 • 

110 Points

3 months ago

My pictures were taken down, I see a charge on my credit card for the $149 and later on a credit for $131

Employee

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1.6K Messages

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16K Points

Hi @apgum,

Thank you for your problem report.

It appears you have recently cancelled your IMDbPro subscription, is this correct? If you have further questions regarding your subscription, please refer to our Help page which will direct you to our Contact Us form.

Regarding your images, any images that you have uploaded will be removed when you cancel your subscription, as outlined in our Manage your images Help guide.

I hope this helps!

5 Messages

 • 

110 Points

I have not canceled Stefano Kruger account

5 Messages

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110 Points

I never cancelled my son’s subscription (Stefano Kruger) 

I was charged 149 dollars in March and you guys gave me a credit for 131 dollars I don’t know why

5 Messages

 • 

110 Points

I never cancelled my account 

Employee

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1.1K Messages

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11.2K Points

Hello @apgum​,

In order to help you with your request, I recommend you to contact our customer service. Remember to be logged in to your IMDbPro account when contacting our customer service.

You can use the following filter to contact our customer service through the link I shared above: