C

3 Messages

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90 Points

Sunday, May 12th, 2024 5:16 PM

Closed

Solved

Log into IMDB Pro

One Mac is always logged in. The other with the same operating system requires a password every time I reboot or want to log in first thing in the morning. What setting do I have to change on my Mac running OSX 14.4.1 so I don't have to put in my password every day? 

3 Messages

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90 Points

7 months ago

Logging in refers to IMDBPRO

Employee

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891 Messages

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9.6K Points

7 months ago

Hello there,

 

On the second device, could you confirm if this happens only with IMDbPro, or if it also happens on other websites?

 

Thanks in advance.

3 Messages

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90 Points

Hi Sally:
I believe this is only on IMDB Pro on my Mac Studio running the latest OSX. I noticed my Macbook Pro, running the same OSX, (and my iphone) stays logged in. 

Employee

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729 Messages

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8K Points

Hi @ChuckB66​,

In this case, we recommend clearing cookies on the second device you are having issues with. You can then log in again and check if it persists.

Please know for security reasons, you may be logged out of the site if you open a new browser window, navigate to another page, or close the browser. However, you will remain logged in if you keep the IMDbPro tab open in your browser.

If these steps do not resolve your issue, in order to check further with our technical team, please provide us with more information on the device and issue you are experiencing so we can investigate further:

  • Browsers tested. 

  • Browser version number
  • Operating system
  • OS version number
  • Do you use a VPN or an ad-blocker?