15 Messages
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280 Points
Locked out of my IMDb pro account
Hello. I believe I am somehow locked out of my IMDb pro account. I cannot access it as of this morning. I believe it is connected to my Amazon account. I did receive an email from Amazon overnight stating that unusual activity was detected in my account and that all orders and subscriptions are on hold. The problem is that I’m not sure if this was a legit email or a phishing attempt. Can you please help me regain access to my IMDb pro account? I should still have an active subscription. Thank you
Accepted Solution
Jon
Employee
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2K Messages
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19.8K Points
27 days ago
Hello @Jmn33 and @gene_chin,
I'm sorry for any inconvenience this outage may have caused. Please return to the site to confirm the issue is now resolved, and let us know if we can offer any further help.
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gene_chin
122 Messages
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3K Points
27 days ago
I too am having the same issue (I sign in using IMDb, not Amazon)
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gene_chin
122 Messages
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3K Points
27 days ago
Never mind, my access to Pro has just been restored
6
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the_physical_tv_company
2 Messages
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100 Points
10 days ago
Same problems here.
It won't let me sign in directly via IMDb pro, I have to sign in with Amazon.
It says there has been suspicious activity (no idea what!) and my account is locked.
It says it has sent me an email to unlock it but it has not.
It says my subscription is out of date, but I don't think it is...
I try resetting my password via Amazon and it all starts again.
This is a huge waste of time!!!
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