E

2 Messages

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130 Points

Saturday, March 23rd, 2024 6:12 PM

Closed

Solved

I cannot claim my IMDB page

Hello. I was claiming my page for weeks. I also contacted customer support about ten times and got no response, even though they typically reply within 24 hours. I am an IMDB Pro member that would like to manage my own page. However, so far I am only paying for services I do not receive. 

Please let me know how I can assist with this issue. 

Accepted Solution

Employee

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969 Messages

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9.7K Points

1 month ago

Hello @evgenia_rayme,

I confirm that all the messages you have sent us so far have been answered by our customer service. In fact, the last one you sent us today, was answered today. I recommend you to check the email you have with your Amazon account, since it is there where we have answered you. Also, check your Spam/Junk folder.

 

 

2 Messages

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130 Points

Hello. Thanks for your answer. I got confused as I expected the response to the email linked to IMDB, not the Amazon profile. Thanks for you help anyway!