M

2 Messages

 • 

130 Points

Tue, Oct 26, 2021 6:15 PM

Closed

Answered

How to remove unverified information from account

Hi There, 

One of our clients has an old agent listed and he is no longer with that agency anymore, neither them nor we can figure out how to remove the details. Any help? I've gone into the help panel, but, it won't let me email them as they say that "the answer is outlined" when it tells me what that kind of info is, but, not how to remove it.

m

Accepted Solution

Sally

Employee

 • 

182 Messages

 • 

1.9K Points

1 m ago

Hey @michaelsewhite ,

 

 We no longer support unverified contact data, you're welcome to submit this as verified information instead.

To hide the unverified information, please take the following steps:


  1. Go to your Name Page : https://pro.imdb.com/mypage
  2. Scroll to the bottom of the page to find the yellow button, "Edit your Page"
  3. Under "Page Settings", select the "Page Controls" section
  4. You should then be presented the "Control Details" toggles, where you can choose to Hide or Display certain information on your IMDbPro page, such as your "Direct contact (unverified)"

I hope this information helps.

2 Messages

 • 

130 Points

1 m ago

Thank you so much, this was very helpful and my client was able to get it removed!

m