how do I talk to a live person

Hi @outlawbob,

We don't offer phone support, as our Customer Service is carried out through our online support channels. 

If you can't find the answer to your question on this Help site, please visit the Contact Us page and select your issue from the option list, followed by "Email" - a member of the support team should get back to you within 24 hours. Please make sure to include as much supporting information in your request as possible to help us provide the answer. 

However, for more details on IMDbPro membership fees, please refer to our Help guide.

I hope this helps!