G

7 Messages

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132 Points

Wednesday, September 13th, 2023 12:12 PM

Closed

Solved

Error - wrong Distributor in Box Office

Hello,
in this page https://pro.imdb.com/company/co0551035/boxoffice/?area=IT&view=releases&ref_=mojo_we_table_12&rf=mojo_we_table_12 there's a very big error. All movies on the list were distributed by 01 Distribution (a company by Rai Cinema) and NOT by The searches.
How we can modify this error?

Employee

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1.4K Messages

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14.1K Points

10 months ago

Hi @gabrielesabatino,

Thank you for your report.

Can you confirm which locale you are viewing the releases distributed by The Searchers? The locale can be changed to one of Italy, Belgium and the Netherlands. Changing the locale will return a different list of releases.

Cheers!

7 Messages

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132 Points

@Ozzy​ I'm viewing ITALY BOX OFFICE ( in the url area=IT). I cant change anythings, because I'm reading the weekly international box office of ITALY (not Netherlands, not Belgium).

7 Messages

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132 Points

this is a screen shot

7 Messages

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132 Points

This is the international box office ITALY area (in evidence the error)

Employee

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1.4K Messages

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14.1K Points

Hi @gabrielesabatino,

Thank you for the additional information. I have filed a ticket (ref. #D96975857) for our team to investigate this issue further. I will respond to this thread once we receive an update.

Cheers!

7 Messages

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132 Points

@Ozzy​ Hello! Have you a feedback for us? Where can I see the result of ticket? Thank you

Employee

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17K Messages

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308.3K Points

Hi @gabrielesabatino​ -

I can confirm that the ticket is still open and being reviewed by the appropriate teams.  Once there is a status update our staff will post the details here.

Thanks for your patience!

Employee

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Hi @gabrielesabatino,

Thank you for your continued patience with this issue. Our team have confirmed that the data has now been fixed and appropriate measures will be taken to prevent this issue moving forward.

I hope this helps!

7 Messages

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132 Points

Thank you Ozzy. But now in the record column "distributor" there's this sign "-" e not the name of distributor, although in the Movies Pages there is the field "DISTRIBUTOR". How is possibile resolve this issue? 

Below the screen i.e. "Io Capitano" Movie:

Employee

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1.4K Messages

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14.1K Points

Hi @gabrielesabatino,

Thank you for this further problem report. I have filed a ticket (ref. #D100176836) with the appropriate team to investigate this issue and will provide any updates on this thread when I receive them.

Cheers!

Employee

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1.4K Messages

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14.1K Points

Hi @gabrielesabatino,

Thank you for your continued patience. I can confirm the above display issue has now been fixed.

I hope this helps!

7 Messages

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132 Points

@Ozzy​ Thank you for support us! 

You were very helpful