S

2 Messages

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82 Points

Wednesday, February 21st, 2024 8:43 PM

Closed

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Deleted Amazon account - lost IMDbPro

Hi,

I need help, this is what happened:

- I deleted my Amazon account for security reasons. The next day I realized my IMDbPro was gone. I couldn't log in or even send an e-mail to IMDb about it. I kept    getting the 'error sending message...' on the IMDb help page.

- I opened a new Amazon account (using the same e-mail address as before) hoping this will solve the problem. Nothing happened regarding my IMDbPro. It was still gone and I couldn't log in.

- I tried renewing my IMDbPro membership (although it wasn't due) but now IMDb says that my IMDb account is already connected to another Amazon account (I suppose the deleted one).

What do I have to do to get my IMDbPro back? Please HELP!

Thank you,

Stjepan Peric

Employee

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724 Messages

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8K Points

2 months ago

Hi @stjepanperic,

Our customer service team has reached out directly to you.

Please let us know if we can offer any further assistance.

(edited)

2 Messages

 • 

82 Points

Hi Edward,

Thank you for your answer, I've just replied to your e-mail.