G

5 Messages

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170 Points

Tuesday, September 10th, 2024 7:16 AM

Closed

Solved

change of email on ImdbPro

It is impossible for me to change my email in ImdbPro.  In my profile under "details" I put in a new email and they say fine, now input password.  What password?  I've keyed in an old password, a new password, they keep sending me OTP's to my new email which doesn't ever work.  Now they are saying "you've requested too many OTP's today.  Please try again later."

This is maddening.

I'm logged in through Amazon - using  this email - the one that I want in my details!  But in my IMdbPro details they have an obscure email of mine that I never use.

Please help!

Accepted Solution

Employee

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1.2K Messages

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12.4K Points

3 months ago

Hello @green2665, 

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

  • The IMDb account e-mail address you want to update
  • The new e-mail address you wish to use to replace the e-mail address of the IMDb account you want to update
  • Please make sure the new e-mail address is not already registered with IMDb. If it is, you will need to delete that account to free up that email address so that it can be used to recover your IMDb account