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Tillyfulford

1 Message

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70 Points

Monday, June 23rd, 2025 12:06 PM

Solved

Can’t contact IMdB Pro at all - need to cancel Pro membership

Can’t contact IMdB Pro at all - need to cancel Pro membership. There seems to be no obvious way to speak to or be in contact via email to an actual person at IMDb - given general answers to questions via links opr asked to post on here insetad. Infuriating! I signed up for a free month of IMdB pro but don’t wish to continue but seems impossible to stop as can’t contact anyone. Many thanks in advnace for your help

Problem

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Updated 

16 days ago

24

1

0

Jolene

Employee

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249 Messages

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2.5K Points

17 days ago

Hello Tillyfulford, Thank you for your message and I'm sorry for any inconvenience caused. As per your request, your IMDbPro membership is cancelled, and you will not see any future charges. However, you'll still have access to your membership until it expires on June 30, 2025. If you need further help, please try to contact us again over the next few days through our contact form: https://help.imdb.com/contact

2

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crazy4242

1 Message

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60 Points

I had this exact same issue. I tried emailing several times in advance and still got charged $150. I had to block and unblock my card. ImdbPro continued through with the charge, and I have yet to hear back. I never wished to continue the membership and cannot get refunded.

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Reply

17 days ago

0

Jon

Employee

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1.4K Messages

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14K Points

Hello crazy4242, Our customer service team has already replied to your request. Please check your email, I recommend you to check your junk/spam folder. Your IMDbPro membership was cancelled and refunded. You can find the details in the confirmation email that was sent to you.

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16 days ago

0

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