Cancellation Fee

Where is the details on your cancellation policy for IMDb Pro? I only see that IMDb Pro has termination rights but cannot find where the consumer rights are. Can you explain if this is mandatory 1 year or month to month? thanks.

Responses

jeorj_euler

10.7K Messages

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225.6K Points

2 years ago

Right, I cannot find where information about prorating of fees is publicly documented, so I would be inclined to assume that there is no such reimbursement, but I don't know for sure.

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Sally

Employee

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892 Messages

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9.6K Points

2 years ago

Hi there Jay, You can cancel your IMDbPro membership at anytime! If you need instructions to cancel your membership, please let me know and I will share them with you.

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jeorj_euler

10.7K Messages

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225.6K Points

Hi, Sally. Glad to hear from you, but I must point out that you didn't really answer the question. So, was the question misunderstood or something?

2 years ago

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Elliot

Employee

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194 Messages

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2.5K Points

Hello @jeorj_euler and @JayWhitney3, As per our Subscription Agreement, all fees and charges are non-refundable; however, we may grant refunds at our discretion in special circumstances. If you have questions about subscription charges, please contact our customer support staff directly at the Contacts Us page.

(edited)

2 years ago

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JayWhitney3

Cancellation Fee

jeorj_euler

Sally

jeorj_euler

Elliot

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