Cancellation Fee

Where is the details on your cancellation policy for IMDb Pro? I only see that IMDb Pro has termination rights but cannot find where the consumer rights are. Can you explain if this is mandatory 1 year or month to month? thanks.

Responses

jeorj_euler

9.9K Messages

•

212.9K Points

1 month ago

Right, I cannot find where information about prorating of fees is publicly documented, so I would be inclined to assume that there is no such reimbursement, but I don't know for sure.

0

Sally

Employee

•

663 Messages

•

7.1K Points

1 month ago

Hi there Jay,

You can cancel your IMDbPro membership at anytime!

If you need instructions to cancel your membership, please let me know and I will share them with you.

2

0

jeorj_euler

9.9K Messages

•

212.9K Points

Hi, Sally. Glad to hear from you, but I must point out that you didn't really answer the question. So, was the question misunderstood or something?

1 month ago

0

Elliot

Employee

•

189 Messages

•

2.5K Points

Hello @jeorj_euler and @JayWhitney3,

As per our Subscription Agreement, all fees and charges are non-refundable; however, we may grant refunds at our discretion in special circumstances. If you have questions about subscription charges, please contact our customer support staff directly at the Contacts Us page.

(edited)

Elliot

1 month ago

0

JayWhitney3

Cancellation Fee

jeorj_euler

Sally

jeorj_euler

Elliot

Related Conversations

Helpful Widget