J

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72 Points

Monday, May 8th, 2023 9:32 PM

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Cancellation Fee

Where is the details on your cancellation policy for IMDb Pro?  I only see that IMDb Pro has termination rights but cannot find where the consumer rights are. Can you explain if this is mandatory 1 year or month to month?  thanks. 

10.6K Messages

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224.8K Points

1 year ago

Right, I cannot find where information about prorating of fees is publicly documented, so I would be inclined to assume that there is no such reimbursement, but I don't know for sure.

Employee

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890 Messages

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9.6K Points

1 year ago

Hi there Jay,

 

You can cancel your IMDbPro membership at anytime!

 

If you need instructions to cancel your membership, please let me know and I will share them with you.

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224.8K Points

Hi, Sally​. Glad to hear from you, but I must point out that you didn't really answer the question. So, was the question misunderstood or something?

Employee

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194 Messages

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2.5K Points

Hello @jeorj_euler and @JayWhitney3,

As per our Subscription Agreement, all fees and charges are non-refundable; however, we may grant refunds at our discretion in special circumstances. If you have questions about subscription charges, please contact our customer support staff directly at the Contacts Us page.

(edited)

Elliot