W

1 Message

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70 Points

Wednesday, April 10th, 2024 1:44 PM

Closed

Solved

Amazon Account Linking to IMDB PRO

Hi,

I need help, this is what happened:

- I deleted my Amazon account years ago for security reasons. The next day I realized my IMDbPro was gone. I couldn't log in or even send an e-mail to IMDb about it. I kept    getting the 'error sending message...' on the IMDb help page.

- I opened a new Amazon account (using the same e-mail address as before) hoping this will solve the problem. Nothing happened regarding my IMDbPro. It was still gone and I couldn't log in.

- I tried renewing my IMDbPro membership (although it wasn't due) but now IMDb says that my IMDb account is already connected to another Amazon account (I suppose the deleted one).

What do I have to do to get my IMDbPro back? Please HELP!

Thank you,

William W. (Blake)

Employee

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1.1K Messages

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11.2K Points

5 months ago

Hello @wbw2100, 

In order to help you with your request, I recommend you to contact our customer service. Please remember to include the following information in your message:

  • The e-mail address of your IMDbPro account
  • The e-mail addresses of your old and new Amazon account

You just need to click on the link I added in this message and use the default filters and you will be able to send us the message.