5 Messages

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112 Points

Monday, December 15th, 2025

Closed

Solved

All of my years of images and photos are gone

Hi Everyone, not sure where they went or if it is a technical issue, but all my years of images and photos are gone.  Is there any way to contact customer support at IMDb to get it fixed?  Any suggestions would be appreciated.  :)

https://www.imdb.com/name/nm2962003/

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Employee

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372 Messages

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3.7K Points

13 days ago

Hello kevinstrom,

Thank you for your message. I've reviewed your name page and I see it used to be claimed by an IMDbPro account. However, the IMDbPro membership was cancelled a few months ago.

When your IMDbPro Premium Subscription ends, content such as Images, Demo reels, Known for credits customizations, and Primary professions customizations will no longer display.

However, If you choose to renew your IMDbPro Premium Subscription membership within 12 months of cancellation, the above information will be restored to your page within 24 hours.

5 Messages

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112 Points

Thank you Jolene for the quick reply and the very helpful information.  Are you able to confirm that all of my images were not lost?  I do not mind renewing my IMDb Pro account... however I do not want to renew only to find out that all the images have been deleted anyways. It is still there - but just hidden - correct?  :)

5 Messages

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112 Points

@Jolene​ I will reactivate my IMDbPro membership.  Can you confirm that my images will repopulate?  Just want to confirm.  Much appreciated!  :)

Employee

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1.6K Messages

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16.4K Points

Hello @kevinstrom,

I see that the IMDbPro account claiming your namepage is still inactive. It looks like you've renewed your IMDbPro subscription with a different account. In order to help you with your case, I recommend you to contact our customer service team: 

https://help.imdb.com/contact?deepLink=IMDbPro&disableLoginPopup=true

5 Messages

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112 Points

Hi Jon and Jolene, OK... I just renewed my IMBb Pro membership a few minutes ago.  Do I contact support to get my images back or will it pop back up automatically within 24 hours?  Thank you!  Kevin :)

Employee

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1.6K Messages

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16.4K Points

Hello @kevinstrom​,

I confirm that your IMDbPro has been successfully renewed and all your photos and information has been restored:

Kevin Strom: https://www.imdb.com/name/nm2962003/

5 Messages

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112 Points

Thank you Jon and Jolene.  I really appreciate you assistance.  Have a wonderful Christmas and New Year!  

Employee

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1.6K Messages

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16.4K Points

@kevinstrom​ Merry Christmas and Happy New Year!