Add Thumbnail Slate image to my Demo Reel

Hi,

I wanted to add a thumbnail slate image to my demo reel. I noticed for some reason that there is only 1 choice that is provided after I uploaded my video. In the past there have been many Slate Images to choose from. Here are the requested URLs (I saw some of the responses to other members who have experienced the same issue) in order to have my own selected thumbnail added.

Name URL: https://pro.imdb.com/name/nm0896117/?rf=cons_nm_meter&ref_=cons_nm_meter

Demo Reel URL: https://pro.imdb.com/videoproembed/vi2907686937?ref_=pro_redirect_video_player

Note: If you can please select the image starting at 00:54 seconds (Wild West Chronicles Scene). I believe it's exactly before it changes from 00:54 to 00:55 seconds. When my mouth is closed - not open. At the 00:55 second mark the scene changes so it's right before that.

Thank you!

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Michelle

Employee

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18.2K Messages

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321.3K Points

6 days ago

Hi jimmyV -

The thumbnail on your Demo Reel video has now been updated and should be live on the site shortly.

Cheers!

8

0

BRBB22

4 Messages

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100 Points

Yes, I am having the same issue.

WHY are we no longer getting several slate images to choose from?

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5 days ago

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Michelle

Employee

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18.2K Messages

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321.3K Points

Hi BRBB22 -

I have raised this with our tech team who are currently investigating (#P351953334).

In the meantime, if you can link your video here and confirm your preferred timestamp, I'm happy to take a look for you.

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5 days ago

J

jimmyv

4 Messages

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102 Points

Thank you, Michelle! I appreciate it! Also, I changed that video to make it my Primary Video - I thought that meant it would replace the video that is currently next to my photo when you log onto IMDB. However, that didn't happen. How do I switch out the video that appears there now to the one you just helped me with. Or do you / someone in IMDB support have to do that? Thank you! I appreciate your help with this!

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4 days ago

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Michelle

Employee

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18.2K Messages

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321.3K Points

Hi jimmyv -

As you are an active IMDbPro member, you can manually choose which video appears as the featured video on your page. For detailed instructions on how to change your primary video, see the section "Can I change the video appearing next to my headshot on my page" on our Help Guide.

Follow those steps and let us know if you encounter any issues!

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4 days ago

0

J

jimmyv

4 Messages

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102 Points

Hi Michelle, it's possible that my previous attempt at changing my primary video didn't work because it wasn't saved. I just tried it again and it says it will take 24 hrs to appear on my page. So hopefully that works.

Thank you!

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4 days ago

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Michelle

Employee

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18.2K Messages

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321.3K Points

You're welcome. It may take some time for the change to go through the system, so yes, wait 24 hours, if you don't see your page updated by then, let us know and our staff can take a look.

Fingers crossed it goes through smoothly!

(edited)

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4 days ago

J

jimmyv

4 Messages

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102 Points

Yes my new reel updated to my page. Thank you for all your help, Michelle!

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4 days ago

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Michelle

Employee

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18.2K Messages

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321.3K Points

Excellent, glad to hear!

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4 days ago

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Jack

Employee

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61 Messages

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1.6K Points

2 days ago

@jimmyV - thank you again for raising this, our team is actively working on a fix so that future uploads will have multiple slate image available for review selection like we did previously. We're hoping to have this out by next week.

0

jimmyv

Add Thumbnail Slate image to my Demo Reel

Michelle

BRBB22

Michelle

jimmyv

Michelle

jimmyv

Michelle

jimmyv

Michelle

Jack

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