L

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132 Points

Monday, March 18th, 2024 6:00 PM

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Account after Downgrading from Pro Account back to Free Account

If you upgrade to a Pro account and add updates and photos then downgrade to a free account until you have your next project, are all your previous updates from the Pro account lost as soon as you downgrade? Is this guaranteed or only in some cases? Any details would help. 

Accepted Solution

Employee

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891 Messages

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9.6K Points

8 months ago

Hello,

 

 

When you change from Premium to Basic membership, all the information you uploaded within the benefits of your Premium membership will be temporarily deleted.
However, if you upgrade your membership from Basic to Pro within the next twelve months, this information will be restored.

(edited)

2 Messages

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132 Points

Very helpful, thank you Sally!