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2 Messages

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80 Points

Sunday, July 2nd, 2023 6:29 PM

Solved

watchlist email problem

Hi I would ilke to report that I don't get email for my watchlist. I get other email, considering other things but I don;t get for watchlist. The preferences are checked and are correct.

Employee

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7.2K Messages

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177.9K Points

1 year ago

@dac Please see troubleshooting guide at https://help.imdb.com/article/imdb/general-information/manage-your-email-subscriptions-and-watchlist-notifications/GFSALECHJBMR4U5B — please let us know if this solves the problem. 

8 Messages

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132 Points

1 year ago

I stopped receiving notifications for new episodes of the shows I have on my watchlist. I used to get them on my mailboxc didn’t change any kind of settings and after a while they just stopped coming (don’t ask me about spam folder), then I installed an official app, turned on notifications, and now I get all sorts of notifications except for new episodes/releases! It’s very annoying, considering the fact that I definitely have all the toggles on and I get everything but what I really need.

Note: This comment was created from a merged conversation originally titled Notifications about new episodes

Employee

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7.2K Messages

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177.9K Points

@HoroshevPlease see troubleshooting guide at https://help.imdb.com/article/imdb/general-information/manage-your-email-subscriptions-and-watchlist-notifications/GFSALECHJBMR4U5B — please let us know if this solves the problem. 

8 Messages

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132 Points

Unfortunately it doesn’t, I have everything checked according to the guide. And the problem is not only with email, it’s also about notifications on iOS app, I get all kinds of notifications except for new releases/episodes, as I stated before.

Employee

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7.2K Messages

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177.9K Points

@Horoshev​ Thanks for confirming. Please can you let us know in which country you are located; what values you have set on https://www.imdb.com/preferences/general for title display & title language;  2-3 titles on your watchlist which have release dates for your country and yet you were not recently notified? 

8 Messages

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132 Points

@Col_Needham

I’m traveling a lot, currently in Europe, but I have all my preferences set for the US/(English). The titles are:

Silo

It’s always sunny in Philadelphia

From (2022)

…and many others

Employee

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7.2K Messages

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177.9K Points

@Horoshev​ Since you have only recently re-set your country to the US, please wait a day or two, and at least until a new movie or episode with a US release date on your watchlist has been released.  You should receive email notifications now. 

8 Messages

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132 Points

@Col_Needham​ Thank you! Hope it’ll work

2 Messages

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80 Points

1 year ago

Hi again. Thank you all. I think it's been fixed.