H

3 Messages

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90 Points

Mon, May 16, 2022 9:32 AM

In Progress

Not receiving email preferences

In my account (which i have had for  over 10 years) within the email preferences i have selected the "Watchlisted Shows on Tonight" and all the other emails. Since the start of the year the emails have been sporadic. For example i will not get notification of the new season of show being aired till the fifth episode is broadcasts. This has got to the point where i am no longer getting any notifications or any other  emails in my preference list. Please could you resolve this asap.

Sally

Employee

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417 Messages

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4.5K Points

1 m ago

Hi there Henry,

 

To rule out possibilities, could you please double check your email preferences and verify that you have checked all the boxes?
Also, please check your junk or spam folder and let us know.

We look forward to hearing from you.

3 Messages

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90 Points

1 m ago

My email preferences show all the email selections have been ticked and with regards to receiving IMDb emails I have an email rule that automatically marks them as not junk and pushes them to my IMDB email folder in outlook.

Employee

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13.7K Messages

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274.2K Points

1 m ago

Hi HenryOnyeagbako -

Thanks for the confirmation and additional information.  I have now filed a ticket for the appropriate team to investigate further, as soon as I have an update I will relay the information here.

Cheers!

3 Messages

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90 Points

13 d ago

Hi

it's now over a month since my initial request. Is there any progress?

Regards

Employee

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13.7K Messages

 • 

274.2K Points

Hi @HenryOnyeagbako​ -

I can confirm that the ticket is still open and pending investigation.  I have also commented on the ticket to inquire on the status.  Once I have any updates I will relay the information here.

Thanks again for your patience!