M

2 Messages

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70 Points

Wednesday, September 27th, 2023 11:55 AM

Closed

Solved

Lost old account after completing registration with google.

Hello Everyone,

I was using the IMDB app in my phone for several years now. I believe the first time I registered I used the "register through FB", that now is not available anymore, but I was always logged in and I cumulated a lot of votes, created lists and watchlist... so I put a lot of time on this account.

Yesterday I wanted to modify something on my setting but, although logged in, the app asked me to re-insert the login data to access the private area of my profile. Since Fb was not allowed anymore I proceeded with Google, only to discover at the end of the process that I basically created a new account.

All that I did in the past, was gone. That horrible feeling.

I want to know if there's possibility to merge the profile or to recover the old one. I remember partially my username (it was a mix of characters and random numbers). It was connected to Fb so no email was associated with it.

I hope that someone can help me with that

Thank you for taking the time to read this

This conversation has been merged. Please refer the main conversation:

Removal of IMDb Account “Sign in with Facebook”

Employee

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886 Messages

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8.9K Points

5 months ago

Hello @Malestratz, 

Our customer service team has reached out to you directly for assistance with your account.