IMDb Completely Blank for Mac User

Hi Col (honored to meet the founder himself!), 

Unfortunately, I'm still having the same issue and it doesn't seem to be resolved. 

No, I'm not running any plug-ins or browser modifications.  Often I have multiple tabs open with different IMDb pages, but not sure if that would trigger your system? Just let me know how to share my IP address and other details.

Thanks for your help!

@tjo​ Thanks.  We have contacted you directly to request the additional information to help us trace the issue. 

@tjo​ Thanks for providing the information, hopefully this is enough for the technical team to trace the issue. 

If anyone else has the same issue, please let us know here. 

I have had the "white page" problem for several days on my desktop PC (Win 11) and also on my laptop ((Win 10). Time of day does not matter, it is consistent. Browser is Brave 1.89.145 (64-bit). (Tried also with Firefox, same result.) I get the "Max challenge attempts exceeded" message occasionally. I have used IMDb for YEARS without this happening before, it just started happening for no reason. Deleting IMDb cookie and clearing cache make no difference.

I have found something rather curious. The problem only exists when I am connected using my EE router and associated provider (which has no problems on any other sites). I also have a Three router (different provider) and do NOT get this problem when connected using that. Since I use the EE router most of the time I would much appreciate a resolution to this weird problem.

@Mithryl​ This is very helpful, thanks.  We have contacted you directly to request the additional information to help us trace the issue. 

Sorry, I just saw your reply. Yes, I am still experiencing the same issue, and I'm not running any plug-ins or other modifications. Just let me know how to share my IP address with you.

Strangely enough, I'm having the same problem with certain pages on AbeBooks (namely, the basket and checkout page), which is another Amazon company, but I'm not having any issues with Amazon itself.

@nrk34​  Thanks for confirming.  We have contacted you directly to request the additional information to help us trace the issue. 

@nrk34​ Thanks for providing the information, hopefully this is enough for the technical team to trace the issue. 

@mark_w_h9oezt9satnxv​ Thanks for the problem report and thanks for the inconvenience.  We may contact you tomorrow for further details, but the team may have enough data now to locate the issue. 

@mark_w_h9oezt9satnxv​ Thanks for confirming.  We have contacted you directly to request the additional information to help us trace the issue. 

I have sent you a response at 5:30 a.m. EST in regards to the information you requested.

@mark_w_h9oezt9satnxv​  Thanks -- message received and details passed along. 

Thanks for the problem report, but this is not enough information to diagnose the issue, sorry.  Are you experiencing similar problems to the customers on https://community-imdb.sprinklr.com/conversations/imdbcom/imdb-completely-blank-for-mac-user/69f4f8e12c51567e05a6b19e or is it another issue?  If it is another issue, first please follow the steps in https://help.imdb.com/article/imdb/common-issues/why-is-imdb-displaying-differently-on-my-browser/GF2ZAR69V859XLHF 

If nothing there helps, please provide as much detail as possible: How are you blocked? Which pages are you accessing? What devices have you tried? Which browsers have you tried? Ideally please attach screen-grabs showing the block. The more information, the better. 

Hope this helps. 

Hi ; Thank you in advance; yes this is the same problem; plank page with (Max challenge attempts exceeded. Please refresh to try again!"); i used my phone ;the same thing; An IP address blockage

PEACE. 

@hmadk12​ Thanks for confirming.  We have contacted you directly to request the additional information to help us trace the issue. 

It appears that I am up and running 100%, no issues since early yesterday. Thank you very much for your diligence in fixing this matter.