2

4 Messages

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102 Points

Sunday, July 7th, 2024 6:57 PM

Closed

Solved

General list, web site, and app problems on Sunday 7 July

all my lists disappear

No lists found

Official Solution

Employee

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7.1K Messages

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176.2K Points

11 days ago

Thanks everyone for the problem reports.  The team are aware of the various issues affecting lists, the website, and apps.  We are actively working on the problem now as noted earlier in this thread.   Thanks again for your patience in the meantime. 

Official Solution

Employee

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7.1K Messages

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176.2K Points

10 days ago

As you will hopefully have noticed, we resolved the issues not long after our final update yesterday.  Thanks again for all of the problem reports and sorry for the inconvenience.  

8 Messages

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144 Points

11 days ago

Same issue here. 

4 Messages

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102 Points

ok so it is not just me

Employee

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7.1K Messages

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176.2K Points

11 days ago

Thanks for the problem report and sorry for the inconvenience. We are investigating the problem. 

2 Messages

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74 Points

11 days ago

Yes I have same issue on app

246 Messages

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4.7K Points

11 days ago

Me too, there is something wrong with my lists as well! I can't go to them for some reason! What is going on IMDb?!?

7 Messages

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100 Points

Cannot see my lists, I get an error message :'(

7 Messages

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100 Points

11 days ago

Is there a server problem? I can see my lists if I'm on the activity page, but when I try to open one - I get an error :'(

If I try to open lists directly from dropdown menu, I also get an error

Note: This comment was created from a merged conversation originally titled Getting error when trying to view my lists

8.2K Messages

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172.7K Points

@smokzey 😀

Joined on July 7, 2024

Add a link here to a list for others to look at??

🙄

.

7 Messages

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100 Points

Sorry, here's the link to my lists

https://m.imdb.com/user/ur3710326/lists/

8.2K Messages

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172.7K Points

OK Now??

smokzey
IMDb member since July 2004
https://www.imdb.com/user/ur3710326/

https://www.imdb.com/user/ur3710326/lists/

Lists
Best Action [Guns 'n Bullets Revisited]
235 titles| Public
https://www.imdb.com/list/ls058830965/

Best Series
41 titles | Public
https://www.imdb.com/list/ls099364257/

Best Adventure
61 titles | Public
https://www.imdb.com/list/ls056717571/

.

7 Messages

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100 Points

Everything was working fine about 2 hours ago

I wonder what is causing the error

A little worried

8.2K Messages

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172.7K Points

@smokzey 😀

23d11s94
https://community-imdb.sprinklr.com/users/64f392630ae07568bb9e2754

Sunday, July 7th, 2024
There was a problem. Please try again. No lists found

https://community-imdb.sprinklr.com/conversations/imdbcom/there-was-a-problem-please-try-again-no-lists-found/668ae52b2fee755971237836

- - -
  
Col_Needham, Employee
https://community-imdb.sprinklr.com/users/5f495568917fbb5af045ca7b

1 hour ago

Thanks for the problem report and sorry for the inconvenience.

We are investigating the problem. 

.

6 Messages

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120 Points

11 days ago

I suddenly can't access My Lists. When I click on My Lists, I get an error message "Something went wrong" with a famous movie quote. This happens even though I'm signed in!

Note: This comment was created from a merged conversation originally titled My ListsI

572 Messages

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13.1K Points

11 days ago

If I go to the www.imdb.com home page, I can search for titles, but if I click on the link for a matching title, my browser hangs and eventually times out. This happens even if I type in an explicit URL such as https://www.imdb.com/title/tt0083420 My browser (Firefox) displays a status of "waiting for unagi.amazon.com".

I can navigate to people pages fine; it's only titles that don't work.

I have reproduced this on two different computers (one Win 10, one Android) using both Firefox and Dolphin browsers, and using two different internet connections (my home VDSL network and my Adroid phone's mobile internet via Vodafone).

Looks as if there's a problem...

Note: This comment was created from a merged conversation originally titled Cannot navigate to title pages

572 Messages

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13.1K Points

Update: after about 2 minutes I sometimes get the title page that I have selected or sometimes get an Error 500 page. Looks as if you are having problems at the moment. Good luck in fixing them!

28 Messages

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620 Points

11 days ago

I can't access any of the 59 user lists that I created. I keep getting an error message. When I click on my recent activity, the lists are there. When I Google the titles of my most popular lists, they also appear in the search results. However, when I click on the link, I again get an error message. Can you help?

Note: This comment was created from a merged conversation originally titled Can't access any of the user lists I created

246 Messages

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4.7K Points

Me too, there is something wrong with my lists as well! I can't go to them for some reason! What is going on IMDb?!?

2 Messages

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70 Points

11 days ago

IMDb stops working, no screen is loading other than Home Screen. Tried uninstalling and installing again. Sad to see the product dying this way. May be communicate the users upfront about the inconvenience.

Note: This comment was created from a merged conversation originally titled Keep loading, screen never loads in the app

Employee

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7.1K Messages

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176.2K Points

@dereslk​ Sorry for the inconvenience, please see our update above. 

3 Messages

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84 Points

11 days ago

I'm relieved that this is not just my own issue. I've had something similar happen that may or may not be related.

I add notes and links to films on my watchlist. A few days ago, the links  and notes didn't disappear, but they became hidden, along with the film description and cast. Only however, on a Win11 laptop. They still show up as they always have on a Win10 laptop.

The top image is on a Win10 laptop, displaying as it should. The bottom image is from a Win11 laptop.

Any ideas why this is happening?

Edit/Update: I've noticed that when I first load the Watchlist, the description, links, etc., appear for less than a second, then become hidden. I've turned off everything that might be blocking elements on the page, but the problem persists.

(edited)

Employee

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7.1K Messages

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176.2K Points

@benhere​  This is unrelated to yesterday's outage.  At the request of other customers, we made the list views "sticky" so once you switch to another view, all lists will be displayed with that same view going forward.  It therefore looks like you viewed one of your lists in "compact" mode and so that is now your default when you really wanted the "detailed" view. 

To reset this, simply click the the detailed view icon at the top of any of your lists, as highlighted in red here: 

Hope this helps.

3 Messages

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84 Points

Wow. Just that simple. Thanks so much Col. And thanks for this site. As a classic film fanatic, it continues to be a treasure. 14,272 films rated. So far.

2 Messages

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74 Points

10 days ago

All working now