L

1 Message

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70 Points

Sat, Jan 22, 2022 1:37 AM

Solved

trying to add a new title, but when i submit I keep getting an error message

I'm trying to add a new film. I'm almost done filling out the form, but now when I submit my answers for it to check over, I get an error message saying "We're sorry! An error occurred when we tried to process your request. Rest assured, we're already working on the problem and expect to resolve it shortly." It's been two days now that I've been receiving this error message, so I haven't been able to submit my film yet. Any guidance would be much appreciated! Thank you!

Employee

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13.4K Messages

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271.2K Points

4 m ago

Hi lhollywood -

Unfortunately, there is a current tech issue occurring within our contribution form when there is an attempt to submit  large amount of data within a single submission, this issue can be tracked on this community thread.

To workaround this issue, I encourage you to submit the new title with only the relevant information to help verify that tat the title is eligible.  Once that submission has been reviewed and approved, you can then submit all the remaining information to the live title page.

Let us know if you have any further questions!