7 Messages

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164 Points

Monday, June 26th, 2023

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Title (series) stuck as "Upcoming" (without a poster) instead of "Previous" for no reason

Hello,

Please, help, I've been trying to figure out what I did wrong and how to fix it for 12+ hours, this is so frustrating. The series I added a day ago (to my surprise, everything was approved just an hour after submission) is still showing under "Upcoming" without a poster instead of "Previous" (when on an actor's page). And the show's/title's page also looks as if it hasn't been released yet even though all 15 episodes of season 1 have been streaming for months and have been aiding during regular broadcast in several countries since May (added 7 eps. already, postponed adding the remaining 8 because of this issue). On top of that, every single episode automatically gets "Release Date Unknown" as 1 of the items being added and approved.

The series was submitted and approved as "Released" with the release date (of the first ep.) and 15 additional release dates "17 August 2022". I've added every episode with a release date (17 August 2022, 31 August 2022, 14 September 2022...). For the 7th episode, I even tried submitting an additional release date for 1 country along with the "Original Air Date" in the "main form" hoping that might fix it. But nope, "Release Date Unknown" was added and approved there as well, which is absolutely baffling and looks like a terrible joke when the actual release date is right there, twice, also approved.

Please, before I go insane, how do I fix this? Thank you.


This conversation has been merged. Please refer the main conversation:

Actors' roles not showing up in chronological order anymore

Oldest First
Selected Oldest First

Employee

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8.4K Messages

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194.2K Points

3 years ago

@StopYouDogs Thanks for the problem report and sorry for the inconvenience.  The problem is on our side and not with the data itself. We have added your case to an on-going ticket covering this (ticket reference #P89621395). 

7 Messages

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164 Points

@Col_Needham

Thank you for getting back to me. Before I posted here I checked if people were having the same issue. But I didn't see anyone mention it and it was my first "big" submission. So I though I must've missed something important.

Couple questions :)... 1- Since I'd like to check for updates, how/where do I put that ticket #? 2- Also, I've been adding more episodes and I keep submitting that additional release date. Should I keep doing that or is it just a pointless waste of time and clicks+typing (release was worldwide - internet)?

Thank you

Employee

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8.4K Messages

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194.2K Points

3 years ago

@StopYouDogs  It turns out that this was a timing issue in that the updates of the release dates did not propagate across all of IMDb’s systems quickly enough.  The page and the episodes are now all back in-sync. 

We are following up with the appropriate team to address the underlying timing issue. 

2 Messages

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62 Points

@Col_Needham​ hey! I came across this thread because two of my titles are doing the same thing. They are released with release dates, but they are showing up under "upcoming" instead of "previous." Thanks in advance for your help!