Submitting isn't working

It had been a few days since I'd submitted anything, but yesterday I tried--and failed. After going through all the usual steps (filling out the form, checking it, making sure everything is green), pressing 'submit these updates' just takes me back to the top of the page, where there's another 'submit these updates' button, plus a summary of the items ready to be submitted. I've tried multiple times, on multiple browsers, with no success.

Is this a known bug? Is there a workaround? Or an ETA on when it will be fixed?

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owenrees

523 Messages

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15.3K Points

4 years ago

I have just successfully submitted 62 items to an episode (mostly crew credits) so there must be some difference between what I have just done and what you are doing. If other people were experiencing the same problem I would have expected to see more reports of it too.

Can you save the submission for which the submit is not working? Can you post the reference for a saved example of a submission that does not go through? Without that I expect it will be very difficult for IMDb staff to find out what is happening.

2

SoCalGrace

124 Messages

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2K Points

@owenrees Interesting. Thanks for your input.

No, I cannot save it. I tried that, too, and it didn't work either. I press whichever button (submit, save for later, etc.), the button's color dims as expected, and then nothing! I'm back at the top of the page.

I'll try doing it on my phone and see if that works. If it does, that'll narrow things down to some issue with this particular laptop. Maybe it's nothing more than a cache issue. If my submission works on the phone, I'll clear cache and cookies here and see if that solves the problem going forward.

EDIT: It worked fine on my phone. I'll figure out the problem on my laptop. Case closed!

(edited)

4 years ago

owenrees

523 Messages

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15.3K Points

One thing to look out for since the recent changes - when you click the check button or the submit button at the bottom of the page you get a spinner at the right hand side of the button like this:

You get one on save too but that was too quick for me to capture.

4 years ago

Michelle

Employee

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18.3K Messages

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321.9K Points

4 years ago

Hi SoCalGrace -

I'm glad to hear that it worked on your mobile device. If you continue experiencing errors within the form when submitting updates, I encourage you to post on the primary thread where staff are tracking these contribution loading issues.

Cheers!

0

SoCalGrace

Submitting isn't working

owenrees

SoCalGrace

owenrees

Michelle

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