3 Messages
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90 Points
Rejected "goof" but no checkbox to submit explanation
My contribution 230628-110439-858000 was rejected and I have been asked to provide more information. The following paragraph; "Please go to your Contribution History, re-load the submission reference and tick the box “provide an explanation to assist in processing this submission” and “check these updates”. The field will become available in the submission form." I don't get this checkbox so I am unable to proceed. Just wondering if there is a bug in the goofs section that is preventing this checkbox or the link from showing.
bouncingboffin
3 Messages
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90 Points
2 years ago
Oh, BTW Sprinklr IMDB login has a bug, my IMDB password doesn't have a number and Sprinklr refuses to let me login... Needs fixing!
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Bethanny
Employee
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5.6K Messages
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58.9K Points
2 years ago
Hi @bouncingboffin - Right under the dropdown for type, there is a checkbox that says 'Provide an explanation to assist in processing this submission' if you check that box, you will be able to provide an explanation. You can do that or since I am looking into the case already you can give the explanation here and on this occasion I will check it for you. Regarding your Sprinklr login problem, please send an email to tickets@sprinklr.com (CC: mary.fuller@sprinklr.com). Make sure to include the email address of the Sprinklr account(s) where you are experiencing issues and add any screenshots of the problem as well. Cheers!
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