Re-check issues: "'ttxxxxx' is invalid", "No existing data", outdated data

There are several issues randomly occurs on submission form today.

1) This error occurs when re-checking or saving a submission (ramdomly, not consistently) (title does not matter, it happened on several titles):

2) Edited data section is shown as empty like this (title had a release date for years, so it's not a case of newly added data not being reflected, 3 new release dates were also added by me days ago, this just happens randomly, it's fixed after several "re-checks" but if you were making an edit or adding something they are getting lost):

3) I encountered another type of error when I was editing order numbers I mentioned here: https://community-imdb.sprinklr.com/conversations/data-issues-policy-discussions/writer-credits-being-accepted-but-not-being-published/635a45de232e4267b0035873?commentId=635e9d985c8f315ee267deda

I put the new order numbers to credits, I re-checked and it said "data for this section has changed" but what happened was, it showed outdated data from last week out of nowhere randomly, it was fixed after a few more "re-checks" but it makes you lose what you entered until that point.

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MovieCat

661 Messages

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12.5K Points

3 years ago

I'm getting a lot of time outs over the last couple of hours, signs saying that the title I'm adding details to doesn't exist, etc.?

Note: This comment was created from a merged conversation originally titled Adding new info currently glitching?

1

Capamaroux

49 Messages

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1.1K Points

Me too

3 years ago

M

mbmb

1.7K Messages

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22.9K Points

3 years ago

steps:

- open "release date" addition menu on any title

- press this help button:

And after that, no button works, you can't recheck and you can't even save the submission, you can't go back, you have to start over.

Note: This comment was created from a merged conversation originally titled submission form stucks, no way to submit or save data

This comment has been converted into a post

1

Bethanny

Employee

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5.6K Messages

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58.9K Points

@bradley_kent , is this the issue you are having?

Thanks!

3 years ago

adrian

Champion

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3K Messages

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72.5K Points

3 years ago

I'm seeing this a lot as well. You can go back but whatever data hadn't been checked is lost.

0

bradley_kent

1.7K Messages

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28.2K Points

3 years ago

When hitting "Edit," "Continue," "Check these updates," and "Submit these updates," one is often getting this disrupting message:

21958958' is invalid

Note: if the title or name you are trying to update was added to the database only recently, it may not yet be available for updates. Please try again in a few hours.

What is going on? You don't need to wait a few days, just backtrack and then a "moment." This is adding unnecessary steps to the contribution process.

Note: This comment was created from a merged conversation originally titled Technical problem disrupting contributions

3

0

Bethanny

Employee

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5.6K Messages

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58.9K Points

Hi bradley_kent!

What page were you trying to update when this happened?
Did you try using a different browser/device?

As well as deleting cache and cookies?

Thanks!

3 years ago

bradley_kent

1.7K Messages

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28.2K Points

Any page. This never happened before today. I use Safari.

3 years ago

0

Bethanny

Employee

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5.6K Messages

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58.9K Points

@bradley_kent Was it a release date you were trying to add? I tagged you on a post from @mbmb who seams to be having the same issue?

3 years ago

Bethanny

Employee

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5.6K Messages

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58.9K Points

3 years ago

Hello all!

It seams to me as this is some sort of outage on the contribution form, I have raised a ticket to our tech team to look at this as soon as possible. Will keep you all posted with any updates.

Cheers!

@mbmb @adrian @Capamaroux @MovieCat @bradley_kent

4

M

mbmb

1.7K Messages

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22.9K Points

@Bethanny Thanks, but just a note: I'm sure this help button issue is a different thing than the outage issue ("x is invalid", "no existing data" etc.) started to occur today. I noticed that help button issue 1 or 2 weeks ago but was forgetting to open a thread about it.

3 years ago

Bethanny

Employee

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5.6K Messages

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58.9K Points

@mbmb Could be related, after this issue is solved I will check and if it's still not working will do a separate ticket.

3 years ago

raynor_pretorius

75 Messages

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1.2K Points

@Bethanny Hi Bethany. There are many merged pages regarding submission "glitches" and error messages and now also as below when checking contributions. I see by my records that some of these date back to 10OCT2022. This is very frustrating as a contributor - seems as if no one is concerned with how difficult it is for us to maintain a good IMDB standard for the world to see ?? Can you give us any assurance that someone is taking this seriously ?

3 years ago

0

Bethanny

Employee

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5.6K Messages

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58.9K Points

@raynor_pretorius This is actually still being fixed and related to a different issue, please see thread where I am following up on this one.

Cheers!

3 years ago

Bethanny

Employee

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5.6K Messages

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58.9K Points

3 years ago

Hello all!

All should be up and running now. Please let me know if you encounter more errors like this. @mbmb let me know if the issue that we were not sure was related is still going on so I can investigate.

Cheers!

1

M

mbmb

1.7K Messages

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22.9K Points

@mbmb let me know if the issue that we were not sure was related is still going on so I can investigate.

Yes, that help button issue is still there. Not seeing other outage issues anymore.

3 years ago

0

mbmb

Re-check issues: "'ttxxxxx' is invalid", "No existing data", outdated data

MovieCat

Capamaroux

mbmb

Bethanny

adrian

bradley_kent

Bethanny

bradley_kent

Bethanny

Bethanny

mbmb

Bethanny

raynor_pretorius

Bethanny

Bethanny

mbmb

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