Ratings Malfunction

Hello, I directed a movie titled THE LAST DEAL (https://www.imdb.com/title/tt3326138/). I've wrote to this forum last year about ratings malfunctions and not our true score being reflected. Thank you for prior answers even though I do not agree with them. Since December 2024, the title has received 16 more votes but yet the score has not changed. These are all real scores from reviewers around the world yet their vote has not counted. I personally know this because our Instagram page receives reviews from reviewers around the world and I'm sent their posts. I have screenshots on IMDB from December to support the amount of votes the title had at that time. My question is why aren't these votes being counted? Thank you as always for your responses, Jonathan